Senior Account Manager, Member Engagement

Supply chains that maximise added value work end to end, not in multiple silos. The Senior Account Manager is a crucial role in ClarusONE to ensure that the buy-side and the sell-side are working in alignment, as the role acts as the main point of contact for the Member and is responsible for managing the interface between the Member and ClarusONE. The Senior Account Manager will manage all Member matters, anticipate Member needs, work across ClarusONE by sharing all relevant information, ensure deadlines for the Member are met and facilitate how value is maximised for the Member. This role is responsible for developing the relationship between ClarusONE and the Member while serving as the liaison to drive strategic alignment between buy-side and sell-side activities for Generic medicines. In addition, the role will be responsible for developing a deep understanding of the members' strategic needs, routinely reviewing market and industry dynamics and working cross-functionally within ClarusONE and with the member. The role will work closely with the sourcing team to ensure sourcing strategies evolve to meet the member and their respective customer needs as well as identify and support with channel specific initiatives/strategies.

Key Responsibilities

• Lead and develop a solid and trusting relationship between Walmart and ClarusONE.
• Develop a complete understanding of the Member needs for the Walmart pharmacy business to ensure that the work of ClarusONE will meet the Member’s goals in the short, medium and long term.
• Establish and operate within the agreed account management framework, oversee QBRs and manage the annual Member strategic joint planning process to identify strategic initiatives, review ways of working and develop mutual performance and growth objectives.
• Engage in frequent strategic planning meetings aimed at aligning buy-side and sell-side strategies to better meet Member’s evolving needs and increase Member profitability.
• Coordinate activities to exceed assigned targets for growth and deliver on the strategic objectives set and facilitate solution development efforts that address Member wants and needs, including future growth initiatives and the relevant segmentation of the existing portfolio to ensure alignment on the role each of the key molecules plays in maximising its performance.
• Evaluate the performance of any Member initiatives to ensure learnings are identified and any corrective actions are proposed for further improvement.
• Ensure the development of internal processes so that ClarusONE proactively identifies issues on behalf of the Member and addresses them on a timely basis.
• Ensure that relevant Member information is cascaded to all of the relevant internal teams at ClarusONE.
• Plan and present reports on a periodic basis that cover Member progress, goals, and quarterly initiatives to share with team members and other stakeholders.
• Continuously seek to drive operational efficiencies between Member and ClarusONE.
• Support resolution of Member operational issues and develop plans to align sourcing activities within ClarusONE.
• Monitor and report on financial and commercial performance for the Walmart account, including savings delivery, value realisation, and progress against agreed targets, ensuring ClarusONE can demonstrate clear and measurable impact to the Member and to internal leadership.
• Lead and develop the Account Associate, Walmart, setting clear SMART objectives, conducting regular one‑to‑ones and actively supporting their professional growth.
• Act as deputy to the Senior Director, Member Engagement where required and contribute positively to the broader team culture within Member Engagement.
• Work with the Account Associate to ensure that there are a set of reports and metrics to be reviewed on a monthly basis to identify whether processes are operating as efficiently as possible and any corrective actions that need to be taken are identified so that costs are minimised or service level improved.
• Drive high Member satisfaction by ensuring ClarusONE consistently meets or exceeds agreed service standards and commitments; define and track meaningful KPIs covering Member engagement, initiative progress and savings performance, and report these to the Senior Director on a regular basis.
• Develop and maintain a deep understanding of the generic pharmaceutical industry, including market dynamics, competitive landscape and regulatory developments; take ownership of pipeline visibility and launch readiness activities, including Day 1 and Day 181 launch coordination, and ensure Walmart has timely access to relevant information through the ClarusONE Member Portal.

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties.

Minimum Requirements

• Degree or equivalent experience.
• Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
• Bachelor’s degree; preference for Finance, Economics, Business or similar.
• Preference for Masters in Business Administration.

Critical Skills

• Minimum of 8 years of experience in account management, sales, sourcing, business development or product management.
• Pharmaceutical experience preferable.

Additional Skills

• Key account management, sales and business development experience.
• Strong data literacy, including proficiency in MS Excel and/or Access for data extraction and manipulation; comfort working with dashboards, reporting tools and large datasets to generate commercial insight; familiarity with digital and analytics platforms is advantageous.
• Well organized, process and team‑oriented with the ability to prioritise quickly.
• Excellent communication skills and the ability to work with all levels of management and internal/external customers to get results quickly – able to communicate decisions and recommendations to stakeholders in a high‑pressure environment.
• Highly motivated self‑starter: ability to initiate and manage work with sense of urgency.
• Ability to effectively deliver “bad news” and manage conflict to successful resolution.
• Ability to perform in a fast‑paced, results‑driven environment that is constantly changing.
• Ability to build and maintain long‑term relationships.

Travel

• Willingness and ability to travel internationally, including regular travel to the US (including Bentonville, AR) for Member engagement, and attendance at 3 to 5 industry conferences per year; flexibility to accommodate time zone differences and occasional out‑of‑hours working is required.