At a Glance
- Tasks: Answer customer calls, resolve queries, and provide excellent service.
- Company: Join a supportive team focused on customer care and satisfaction.
- Benefits: Enjoy 20 days annual leave, health support, and family-friendly policies.
- Other info: Opportunity for career growth and a dynamic work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication, problem-solving skills, and previous customer service experience.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
This role will be accountable for answering inbound customer calls responding effectively and aligned to required key performance indicators (KPIs) providing a great customer experience. There is also a proactive outbound call requirement which could include selling products or services, onboarding new customers or an agreed activity on behalf of a manufacturer or supplier. You will offer telephone or Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There may be times when adhoc admin duties are needed to support other parts of the team.
Accountabilities
- Managing customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders daily in accordance with van closures.
- Logging queries and complaints on the database to ensure we achieve our target of 95%+.
- Monitoring your own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
- Understand the role KPIs and delivering to these objectives.
Benefits
- 20 Days Annual Leave – rising by 1 day per year of service up to 25 days.
- Market leading maternity, paternity and adoption leave.
- Full support from our employee assistance programme including a health and well-being app.
About You
- Good clear communication skills.
- Good problem-solving skills to resolve queries.
- Comfortable selling and outbound proactive calling on a phone.
- Ability to prioritise and organise own workload.
- Previous experience of complaint handling would be desirable.
- Good numeracy and literacy skills.
- Experience working with Microsoft Word, Excel and PowerPoint.
- Effective team player.
- Previous customer service experience.
Customer Care Advisor in Winwick employer: McKesson
As a Customer Care Advisor with us, you'll be part of a dynamic team that prioritises exceptional customer experiences while enjoying a supportive work culture that fosters growth and development. With benefits like increasing annual leave, comprehensive family leave policies, and access to a health and well-being app, we ensure our employees feel valued and empowered in their roles. Join us in a location that not only offers a collaborative environment but also provides opportunities for meaningful contributions to our customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Winwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at McKesson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like McKesson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Winwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to McKesson:Your cover letter is your chance to shine! Tell us why you want to work at McKesson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at McKesson!
How to prepare for a job interview at McKesson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
