At a Glance
- Tasks: Support the Credit Control team in managing customer accounts and debt collection.
- Company: Join a diverse company that values inclusion and teamwork.
- Benefits: Enjoy 25 days holiday, pension scheme, and excellent career progression.
- Other info: Dynamic work environment with great transport links and onsite parking.
- Why this job: Make a real impact by helping customers and achieving targets.
- Qualifications: Experience in credit control or customer service is a plus.
The predicted salary is between 25000 - 30000 € per year.
The Credit Control Support role is responsible for assisting the Credit Control team in maintaining effective debt management and ensuring timely collection of outstanding customer balances. Reporting to the Credit Supervisor, the role supports the smooth running of credit control processes by providing administrative, operational, and customer service support.
Accountabilities:
- Handle a high volume of emails, professional correspondence, and answering telephone calls regarding customer account queries.
- Work collaboratively with Credit Management team members and internal stakeholders to ensure resolution of customer queries, collection of debt and achievement of targets.
- Establishing and maintaining relationships with customers.
- Complete and adhere to department workflow processes, including customer refunds and reviewal of credit limits.
- Maintain a log of customer contact and record queries.
- Maintain an up-to-date history of events for each account and diary system.
- Perform ad-hoc duties as directed by the Credit Supervisor and/or Credit Managers.
Benefits:
- 25 days Plus Bank Holidays
- Company Sick Pay
- Pension Scheme
- Long Service Awards
- Death in Service
- Discounted Shopping Platform
- Employee Assistance Programme
- Excellent Career progression with full ongoing Support
- Onsite parking with excellent working conditions and transport links.
About You:
- Experience in a Credit Control or Customer Service team within a business-to-business environment
- Confident communicator, verbal and written
- Ability to meet deadlines and work under pressure
- Ability to work independently and as part of a team
- Ability to achieve objectives / targets set
- Ability to organise own workload and prioritise
- Ability to multi-task, and work in an open plan/hybrid environment
- Computer Literate (Word/Excel)
- Prior use of Esker O2C systems will be an advantage
We are an equal opportunities employer, committed to diversity & inclusion, taking a person‑centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
Credit Controller support in Warwick employer: McKesson
Join a dynamic team as a Credit Controller Support where you will thrive in a supportive work culture that values collaboration and professional growth. With excellent benefits including 25 days of holiday, a pension scheme, and opportunities for career progression, this role offers a rewarding environment in a location with great transport links and onsite parking. We are committed to diversity and inclusion, ensuring every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller support in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the credit control and customer service sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions related to credit control and customer service roles. Practise your answers, focusing on your experience with debt management and customer queries.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your ability to handle high volumes of correspondence and your knack for maintaining customer relationships. These are key in the credit control game!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Credit Controller support in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Credit Control Support role. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills:Since this role involves handling a lot of correspondence, make sure your written application reflects your communication skills. Keep it professional but friendly, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at McKesson
✨Know Your Stuff
Before the interview, brush up on your knowledge of credit control processes and customer service best practices. Familiarise yourself with common queries and issues that arise in a B2B environment, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
As a Credit Controller support, you'll need to communicate effectively with customers and team members. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully resolved customer queries in the past to demonstrate your skills.
✨Demonstrate Team Spirit
This role requires collaboration with the Credit Management team and other stakeholders. Be ready to discuss how you’ve worked in teams before, highlighting your ability to support others and contribute to achieving collective goals. A positive attitude towards teamwork can really set you apart.
✨Organise and Prioritise
Given the high volume of emails and calls you'll be handling, it’s crucial to show that you can manage your workload effectively. Prepare to talk about your time management strategies and how you prioritise tasks, especially under pressure. This will reassure them that you can keep things running smoothly.
