Senior Account Manager - Member Engagement (Fixed Term Contract)

ClarusONE Sourcing Services, LLP, provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation. Its mission is to enable access to affordable medicines, which it has successfully been doing since its inception in 2016. ClarusONE is a joint venture between Walmart and McKesson, two of the top 10 biggest corporations in the USA, according to the Fortune 500 list.

Job Purpose

Supply chains that maximise added value work end to end, not in multiple silos. The Senior Account Manager is a crucial role in ClarusONE to ensure that the buy‑side and the sell‑side are working in alignment, acting as the main point of contact for the Member and managing the interface between the Member and ClarusONE. The Senior Account Manager will manage all Member matters, anticipate the Member needs, share relevant information across ClarusONE, ensure deadlines are met, and facilitate value maximisation.

This role is responsible for developing the relationship between ClarusONE and the Member, driving strategic alignment between buy‑side and sell‑side activities for generic medicines, and developing a deep understanding of the member’s strategic needs. The role will work closely with the sourcing team to evolve sourcing strategies, translate Walmart’s commercial and strategic priorities into actionable sourcing inputs, and challenge internal sourcing teams when needed. The Senior Account Manager will engage a broad stakeholder community within Walmart, including pharmacy operations, Central Fill and the merchant team, managing these relationships with depth and rigour.

Responsibilities

• Lead and develop a solid and trusting relationship between Walmart and ClarusONE.
• Develop a complete understanding of the Member needs for the Walmart pharmacy business to ensure that the work of ClarusONE meets the Member’s goals in the short, medium and long term.
• Establish and operate within the agreed account management framework, oversee QBRs, and manage the annual Member strategic joint planning process to identify strategic initiatives, review ways of working and develop mutual performance and growth objectives.
• Engage in frequent strategic planning meetings aimed at aligning buy‑side and sell‑side strategies to better meet Member’s evolving needs and increase Member profitability.
• Coordinate activities to exceed assigned targets for growth and deliver on the strategic objectives, and facilitate solution development efforts that address Member wants and needs, including future growth initiatives and relevant segmentation of the existing portfolio.
• Evaluate the performance of any Member initiatives to ensure learnings are identified and any corrective actions are proposed for further improvement.
• Ensure the development of internal processes so that ClarusONE proactively identifies issues on behalf of the Member and addresses them in a timely manner.
• Ensure that relevant Member information is cascaded to all relevant internal teams at ClarusONE.
• Plan and present periodic reports covering Member progress, goals, and quarterly initiatives to team members and other stakeholders.
• Continuously seek to drive operational efficiencies between Member and ClarusONE, support resolution of Member operational issues, and develop plans to align sourcing activities within ClarusONE.
• Monitor and report on financial and commercial performance for the Walmart account, including savings delivery, value realisation, and progress against agreed targets, ensuring ClarusONE demonstrates clear and measurable impact to the Member and internal leadership.
• Lead and develop the Account Associate, Walmart, setting clear SMART objectives, conducting regular one‑to‑ones, and actively supporting their professional growth; act as deputy to the Senior Director, Member Engagement when required and contribute positively to the broader team culture within Member Engagement.
• Work with the Account Associate to ensure a set of reports and metrics are reviewed monthly to identify whether processes operate efficiently and any corrective actions are taken to minimise costs or improve service levels.
• Drive high Member satisfaction by ensuring ClarusONE consistently meets or exceeds agreed service standards and commitments; define and track meaningful KPIs covering Member engagement, initiative progress, and savings performance, and report these to the Senior Director regularly.
• Develop and maintain a deep understanding of the generic pharmaceutical industry, including market dynamics, competitive landscape and regulatory developments; take ownership of pipeline visibility and launch readiness activities, including Day 1 and Day 181 launch coordination, and ensure Walmart has timely access to relevant information through the ClarusONE Member Portal.

Requirements

Education / Experience

• Bachelor’s degree; preference for Finance, Economics, Business or similar.
• Preference for Masters in Business Administration.
• Minimum of 8 years of experience in account management, sales, sourcing, business development or product management. Pharmaceutical experience preferable.

Knowledge / Skills

• Key account management, sales, or business development experience.
• Strong data literacy, including proficiency in MS Excel and/or Access for data extraction and manipulation; comfort working with dashboards, reporting tools, and large datasets to generate commercial insight; familiarity with digital and analytics platforms is advantageous.
• Well organized, process and team‑oriented with the ability to prioritise quickly.
• Excellent communication skills and ability to work with all levels of management and internal/external customers to get results quickly – able to communicate decisions and recommendations to stakeholders in a high‑pressure environment.
• Highly motivated self‑starter: ability to initiate and manage work with a sense of urgency.
• Ability to effectively deliver “bad news” and manage conflict to successful resolution.
• Ability to perform in a fast‑paced, results‑driven environment that is constantly changing.
• Ability to build and maintain long‑term relationships.
• Willingness and ability to travel internationally, including regular travel to the US (including Bentonville, AR) for Member engagement and attendance at 3 to 5 industry conferences per year; flexibility to accommodate time‑zone differences and occasional out‑of‑hours working is required.
• Formal training in negotiations and/or demonstrated experience.