At a Glance
- Tasks: Support the Credit Control team in managing customer debts and queries.
- Company: Join a dynamic company with a focus on teamwork and customer service.
- Benefits: Enjoy 25 days holiday, pension scheme, and excellent career progression.
- Other info: Great working conditions with onsite parking and transport links.
- Why this job: Make a real difference in debt management while developing your skills.
- Qualifications: Experience in credit control or customer service is a plus.
The predicted salary is between 25000 - 30000 € per year.
The Credit Control Support role is responsible for assisting the Credit Control team in maintaining effective debt management and ensuring timely collection of outstanding customer balances. Reporting to the Credit Supervisor, the role supports the smooth running of credit control processes by providing administrative, operational, and customer service support.
Accountabilities
- Handle a high volume of emails, professional correspondence, and answering telephone calls regarding customer account queries.
- Work collaboratively with Credit Management team members and internal stakeholders to ensure resolution of customer queries, collection of debt and achievement of targets.
- Establishing and maintaining relationships with customers.
- Complete and adhere to department workflow processes, including customer refunds and reviewal of credit limits.
- Maintain a log of customer contact and record queries.
- Maintain an up-to-date history of events for each account and diary system.
- Perform ad-hoc duties as directed by the Credit Supervisor and/or Credit Managers.
Benefits
- 25 days Plus Bank Holidays
- Company Sick Pay
- Pension Scheme
- Long Service Awards
- Death in Service
- Discounted Shopping Platform
- Employee Assistance Programme
- Excellent Career progression with full ongoing Support
- Onsite parking with excellent working conditions and transport links.
About You
- Experience in a Credit Control or Customer Service team within a business-to-business environment
- Confident communicator, verbal and written
- Ability to meet deadlines and work under pressure
- Ability to work independently and as part of a team
- Ability to achieve objectives / targets set
- Ability to organise own workload and prioritise
- Ability to multi-task, and work in an open plan/hybrid environment
- Computer Literate (Word/Excel)
- Prior use of Esker O2C systems will be an advantage
We are an equal opportunities employer, committed to diversity.
Credit Controller support employer: McKesson
Join a dynamic team as a Credit Controller Support where you will thrive in a supportive work culture that values collaboration and professional growth. With excellent benefits including 25 days of holiday, a pension scheme, and opportunities for career progression, our company is dedicated to fostering an environment where employees can excel. Located in a well-connected area with onsite parking, we offer the perfect balance of convenience and a rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller support
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for credit control roles and practice your responses. We want you to feel confident and ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're keen and professional, which is exactly what employers love.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Credit Controller support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Credit Controller support role. Highlight any relevant experience in credit control or customer service, and don’t forget to mention your ability to handle a high volume of emails and calls!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain how you can contribute to our Credit Control team. Be sure to mention your experience with debt management and customer relationships.
Showcase Your Skills:We want to see your skills in action! Make sure to include examples of how you've met deadlines, worked under pressure, and collaborated with teams in previous roles. This will help us understand how you can fit into our dynamic environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at McKesson
✨Know Your Numbers
Brush up on your understanding of credit control metrics and debt management processes. Being able to discuss how you’ve contributed to achieving targets in previous roles will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of correspondence, be prepared to demonstrate your communication skills. Think of examples where you’ve successfully resolved customer queries or handled difficult conversations. Practising these scenarios can help you feel more confident during the interview.
✨Be Ready to Multi-task
The job requires juggling multiple tasks, so come prepared with examples of how you’ve managed competing priorities in the past. Discuss specific situations where you’ve had to organise your workload effectively to meet deadlines, as this will highlight your ability to thrive under pressure.
✨Familiarise Yourself with the Tools
If you have experience with Esker O2C systems, make sure to mention it! If not, do a bit of research on common tools used in credit control. Showing that you’re proactive about learning new systems can set you apart from other candidates.
