At a Glance
- Tasks: Provide critical operations consulting and manage data for customer facilities using MCIM software.
- Company: Join a forward-thinking company focused on critical infrastructure solutions.
- Benefits: Competitive salary, travel opportunities, and hands-on training.
- Other info: Dynamic role with significant travel and growth potential.
- Why this job: Make a real impact in the tech industry while developing your skills.
- Qualifications: 4+ years in data centres or relevant technical experience required.
The predicted salary is between 45000 - 55000 £ per year.
This role is a unique opportunity for a motivated and experienced operations specialist to leverage the MCIM platform software to provide critical operations consulting services to existing and new MCIM customers. Critical operations consulting services include critical asset audits (field/data), critical operating script development/review, application of industry best practices, subject matter expert in equipment operating practices, and contributing to product/strategy development with field-level execution perspective.
Job Responsibilities
- Subject Matter Expert - Critical Assets & Operations: You will become a fluent user of the MCIM mobile platform, including Field Services app, and then leverage our platform to provide critical operations consulting services to our customers. These services will include:
- Data management and inventory of the critical infrastructure within our customer’s portfolios of data centers, telecommunications centers, and corporate and retail real estate facilities. You will conduct field-level asset collections of operating equipment within these facilities, ensuring clean data capture and enforcement within the MCIM platform.
- Development, review, and coordination of critical environment operating procedures and scripts. You will develop operating scripts for the critical infrastructure operations within our customers' portfolios, including emergency and maintenance operating procedures.
- Development, review, and coordination of CMMS maintenance compliance and work coordination. You will review and provide oversight in the establishment of critical infrastructure maintenance schedules, critical work control coordination, alignment of failure modes/coding, and grouping of assets for the execution of maintenance schedules.
- Training of field technicians and customer teams on MCIM platform software and capabilities. Provide support to existing Operations Analysts where necessary in support of current client portfolios.
- Contribute to product development with Industry best-practice/field-level perspective: Fulcrum is continually advancing the development of the MCIM platform while maintaining its critical balance between ease of use in the field and validated insight-driven reporting. As a seasoned operations specialist with operational experience in critical environments, your input, feedback, and knowledge of best practices will be utilized in product development. You will be involved in the detailed coordination of operational product UI/UX discussions, data structure discussions, and product applicability discussions.
Requirements of Ideal Candidate
- High School diploma or equivalent
- 4+ years of relevant work experience in a data center or other critical environment or 8+ years of Technical (Military/Trade School) training and/or experience with relevant data center facilities equipment.
- Strong experience with computerized building management systems, preventative maintenance, and work order systems.
- Strong HVAC background including chillers, heat pumps, VAVs, pumping systems, fluid filtering, water treatment, and control systems.
- Strong Emergency backup systems background including generators, UPS systems, transfer switches, PDUs, and static switches.
- Ability to travel to client facilities (~75% of year travel required). Ability to travel internationally required.
- Previous experience as Data Center Operating Engineer or Data Center Operating Lead (preferred)
Field Service Specialist in London employer: MCIM
As a Field Service Specialist at our company, you will join a dynamic team that values innovation and expertise in critical operations consulting. We offer a collaborative work culture that encourages professional growth through continuous training and development opportunities, all while working with cutting-edge technology in a fast-paced environment. Our commitment to employee well-being is reflected in our competitive benefits package and the chance to make a meaningful impact on our clients' operations across diverse locations.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Specialist in London
✨Tip Number 1
Get to know the MCIM platform inside out! Familiarise yourself with the Field Services app and how it can help you provide top-notch operations consulting. The more you know, the better you'll impress during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on LinkedIn. Ask them about their experiences and insights into the role. This could give you an edge and show your genuine interest in the company.
✨Tip Number 3
Prepare for practical scenarios! Think about how you'd handle real-life situations related to critical asset audits or emergency procedures. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the MCIM world.
We think you need these skills to ace Field Service Specialist in London
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your relevant experience in critical environments. We want to see how your background aligns with the role of Field Service Specialist, so don’t hold back on those details!
Be Specific About Your Skills:Mention specific skills that relate to the MCIM platform and the responsibilities outlined in the job description. Whether it's your expertise in HVAC systems or your familiarity with data management, we love to see concrete examples of what you can bring to the table.
Tailor Your Application:Don’t just send a generic application! Tailor your cover letter and CV to reflect the key responsibilities and requirements mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MCIM
✨Know Your MCIM Inside Out
Before the interview, make sure you’re familiar with the MCIM platform and its features. Understand how it can be used for critical operations consulting services. This will show your potential employer that you’re not just interested in the role but are also proactive about understanding their tools.
✨Showcase Your Technical Expertise
Be ready to discuss your experience with data centres and critical environments. Highlight specific projects where you’ve managed data, developed operating scripts, or trained teams. Use examples that demonstrate your strong HVAC and emergency backup systems knowledge, as these are crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of scenarios where you had to enforce compliance or coordinate maintenance schedules. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company’s future. Inquire about their product development plans or how they incorporate field-level feedback into their operations. This shows you’re thinking long-term and are genuinely interested in contributing to their success.
