Security & CCTV Control Room Officer in Crewe

Leighton Hospital NHS Foundation Trust is looking for enthusiastic, hardworking and committed individuals who can work effectively both as part of a team and independently, using their own initiative. You will join our existing Security Team in the busy and demanding environment of Leighton Hospital. Based in our purpose-built Control Room, your primary responsibilities will include monitoring the hospital’s extensive CCTV and alarm systems, operating radio communication systems, maintaining accurate records of incidents and liaising with other departments and external services. The role will also involve providing security support and covering shifts at Victoria Infirmary (VIN), including assisting with the opening and closing of the site, managing the control room and ensuring security operations run safely and effectively across both hospital sites. Flexibility, a proactive approach and the ability to respond appropriately to a variety of situations are essential to this role.

Main duties of the job

• Manage, operate and oversee all systems within the control room environment, including:
• Recording media.
• Access control systems.
• Alarm systems.
• Telephone and messaging systems.
• Computer systems.
• Ensure strict compliance with all Trust policies, procedures and relevant legislation governing the operation of CCTV, control room systems and the handling of associated information.
• Record and document all incidents reported to the control room, taking prompt and appropriate action to address incidents and escalating matters where necessary.
• Monitor the movement of cash collections on-site using CCTV systems, including the delivery of cash to the Trust’s ATM.
• Provide security support and control room cover at Victoria Infirmary (VIN), ensuring the effective operation of security systems and communications across the site.
• Undertake site opening and closing duties at VIN, ensuring that buildings and designated areas are opened and secured in accordance with Trust procedures.
• Manage and monitor the VIN control room, responding to alarms, CCTV observations, access requests and security incidents, and coordinating an appropriate response with security colleagues and relevant departments.
• Maintain accurate records of incidents, security activity, site opening and closing procedures, and any faults identified with security equipment or systems at both hospital sites.

Responsibilities:

• Monitor vehicular traffic and parking activities on-site, promptly responding to identified incidents by dispatching resources or taking appropriate action.
• Report any obstructions in corridors or fire escapes to the relevant authority and allocate necessary resources if needed.
• During serious or major incidents, follow directions provided by the Security Manager or outlined in the Major Incident Plan, utilising CCTV control room systems as necessary.
• Maintain constant vigilance using control room systems to detect potential hazards that may endanger patients, visitors, or staff.
• Take appropriate actions such as diverting individuals, reporting incidents to relevant departments or emergency services, and ensuring the affected area remains secure until hazards are addressed.
• Stay alert to cleanliness issues, hazards like spillages or broken glass, and any other factors affecting the hospital's image and grounds.
• Provide support to the Security Management Team during incidents using CCTV and control room systems.
• Offer assistance, support, and advice to callers via telephone.

Requirements:

• Previous experience in a similar role or environment preferred.
• Proficiency in operating CCTV, access control, and other relevant systems.
• Strong communication skills with the ability to remain calm and composed during emergencies.
• Excellent attention to detail and ability to multitask effectively.
• Understanding of health and safety regulations and procedures.
• Flexibility to work shifts including evenings, nights, and weekends as required.

If you're interested in contributing to a safe and secure environment for patients, visitors, and staff, we welcome your application.

Qualifications

• NVQ Level 2 or similar in Maths, English and an ICT related subject.
• Understanding of CCTV related legislation ie., code of practice, DPA 1998 etc.
• Level 2 Customer Service SIA CCTV Licence.
• Driving Licence.

Skills

• Able to react quickly and calmly in an emergency.
• Able to work effectively with others and share information.
• Experience of working within a uniformed role ie., military, police etc.
• Experience in operating CCTV and recording equipment.
• Experience of working within a healthcare environment.

Experience

• Working as part of a team.
• Awareness of data protection & confidentiality.
• Customer Service experience.

Key Messages

• All correspondence will be sent via the email address you have registered as your TRAC account.
• Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
• Appointments are subject to a 6-month probationary period.
• LED Doctors are subject to a 3-month probationary period.
• You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.
• We do not reimburse travel to interview expenses.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.