Operational Service Admin Assistant: Physiotherapy
NHS AfC: Band 3
Main area Administration Grade NHS AfC: Band 3 Contract 12 months (Fixed term) Hours Full time - 37.5 hours per week Job ref 412-COMM-8282605
Site Infinity House Town Crewe Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 14/10/2026 23:59
Want to work somewhere you can really make a difference? Somewhere you’re encouraged to have ideas and empowered to create positive change?
Central Cheshire Integrated Care Partnership (CCICP) deliver NHS Community Services across Cheshire. With a wide range of clinical disciplines, we are a dynamic, future-facing organisation passionate about delivering the highest quality healthcare whilst collaborating with our community partners.
We foster a culture of continuous improvement, built on compassion.
- Over 83% of staff would recommend CCICP as a place to work
- 90% of staff say the people they work with show appreciation to each other
- 88% staff say that patient care/service users are the organisations top priority
- Over 70% of staff believe there are opportunities for them to develop their career
- If a friend or relative needed treatment 81% of staff are happy with the standard of care provided
We are recognised nationally
- With over 24 Queen’s Nurses (and growing) we have one of the highest percentages proportionate to the size of our team
- Nursing Times Award winners in 2023 and finalists in 2024 for a Bladder and Bowl project. Our specialist Stoma service is currently shortlisted for a Nursing Times and British Journal of Nursing awards.
- Two Specialist clinicians have recently had their work recognised by Wounds UK
- Leighton Hospital Urgent Treatment Centre, run by CCICP, was reviewed by Care Quality Commission and awarded the highest score in the North West
Job overview
We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward-thinking team.
The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Physiotherapy team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the team leader, to ensure that an efficient service is provided.
Main duties of the job
The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. This will include managing patient calls, processing referrals, managing email requests, and supporting the clinical staff. You will also have excellent audio-typing skills, which is an essential requirement. It is essential that the post holder can exercise initiative suitable to the role and is fully supportive of other colleagues within the team.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area’s largest employers. Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System. As part of the national New Hospital Programme, we’re reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website . At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Detailed job description and main responsibilities
- To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community
- To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
- Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
- Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
- Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
- Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
- Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
- To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.
Person specification
Qualification
- 5 GCSE level A-C qualifications or equivalent in English and Math’s or equivalent experience.
- Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
- Knowledge of medical terminology
- Level 3 Business Admin or Team Leading Qualification
Skills
- Verbal and written communication skills
- Ability to problem solve
- Good Interpersonal skills
- Excellent time management, organisational skills and ability to prioritise own workload
- Proactively manage change
- Ability to audio-type
- Understanding of health records/waiting lists
- Understanding of computer systems used by the department.
- Ability to Audio Type
Experience
- Previous administrative experience
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Previous experience within the NHS
We offer enviable benefits* which include:
- Recognition: monthly ‘Because You Matter’ awards, with an annual awards celebration. CCICP Star of the Month acknowledgements
- Flexible working, tailored to the service, role and individual
- Training and development opportunities
- Mentoring and coaching
- Generous holiday allowance of 28 days plus bank holidays. Increasing with length of service. Option to buy / sell annual leave.
- Fast track physiotherapy access
- Enhanced maternity / paternity / adoption leave pay
- Sick pay
- Access to free counselling service 24/7
- Carers leave
- Free Flu and Covid Vaccinations
- Discounted complimentary therapies
- Access to hundreds of staff discounts nationally and locally
- Cycle to work scheme
- Long service awards for all NHS service
KEY MESSAGES
- Please let us know if you require an adjustment to our recruitment process.
- All correspondence will be sent via the email address you have registered as your TRAC account.
- Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
- Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence, which means that we MAY be able to sponsor you IF the role meets the UK Government requirements for sponsorship. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the skill level and the minimum salary threshold (usually £38,700 per year for Skilled Worker or £23,200 for Health Care Worker Visa). You can find more information on the Government website .
- Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
- Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
- Please provide a contact email address for referees when you submit your application. We will not request any references until after you have been made a formal job offer.
- You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
- We do not reimburse travel to interview expenses.
- Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application
Key Messages
We are a forces-friendly employers.
Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.
Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.
Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.
We actively promote flexible working so please discuss any requirements you may have with us.
Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
- All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
- Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
- You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.
- We do not reimburse travel to interview expenses.
Employer certification / accreditation badges
Name Amy Shakeshaft Job title Team Leader Email address amy.shakeshaft2@mcht.nhs.uk Telephone number 07471506292
If you have problems applying, contact
Address Leighton Hospital Middlewich Road Crewe Cheshire CW1 4QJ Telephone jennifer.burkquest@mcht.nhs.uk
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