Operational Service Admin Assistant: MCATS/Therapy Booking Team in Crewe

We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward-thinking team. The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Musculoskeletal (MCATS) & Chronic Pain Team & Therapy Booking team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the team leader, to ensure that an efficient service is provided.

Main duties of the job:

• The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. This will include managing patient calls, processing referrals, managing email requests, and supporting the clinical staff.
• You will also have excellent audio-typing skills, which is an essential requirement.
• It is essential that the post holder can exercise initiative suitable to the role and is fully supportive of other colleagues within the team.

Working for our organisation:

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire and West Cheshire and Chester. Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance.

Detailed job description and main responsibilities:

• To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
• To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
• Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
• Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
• Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
• Provide information to parents/carers where appropriate, according to agreed guidelines.
• Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
• To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.

Person specification:

• 5 GCSE level A-C qualifications or equivalent in English and Maths or equivalent experience.
• Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
• Knowledge of medical terminology.
• Level 3 Business Admin or Team Leading Qualification.
• Verbal and written communication skills.
• Ability to problem solve.
• Good Interpersonal skills.
• Excellent time management, organisational skills and ability to prioritise own workload.
• Proactively manage change.
• Ability to audio-type.
• Understanding of health records/waiting lists.
• Understanding of computer systems used by the department.
• Previous administrative experience.
• Aware of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
• Previous experience within the NHS.

We offer enviable benefits:

• Recognition: monthly ‘Because You Matter’ awards, with an annual awards celebration.
• Flexible working, tailored to the service, role and individual.
• Training and development opportunities.
• Generous holiday allowance of 28 days plus bank holidays, increasing with length of service.
• Fast track physiotherapy access.
• Enhanced maternity/paternity/adoption leave pay.
• Sick pay.
• Access to free counselling service 24/7.
• Carers leave.
• Free Flu and Covid Vaccinations.
• Discounted complimentary therapies.
• Access to hundreds of staff discounts nationally and locally.
• Cycle to work scheme.
• Long service awards for all NHS service.