Technical Team Leader- M365 in London

This opening is a key position being a customer facing lead while supporting a team of 5 in the delivery of M365 Solutions. As a technical Team Lead, you will need to be hands on, to be able to work effectively with the subject matter experts and ensure that the right solutions are designed and delivered to our customers. This role combines technical delivery with people leadership responsibilities and will best suit a professional who enjoys balancing hands‑on technical work with leading others.

Your role will be to enable and guide senior engineers and SMEs, facilitate sound technical decisions, and act as an escalation route for delivery risk.

The role:

• Coach your team on best practice and help develop technical and business skills.
• Set standards and guard the correct adherence to the business-wide processes and ensure accountability.
• Develop strong workplace morale by promoting and building professional and social connections across the business.
• Ensure the team members have clear objectives and hold them accountable for their deliverables to be able to achieve project and utilisation targets.
• Regularly assess the team's capacity to ensure effective utilisation and resource planning.
• Effectively manage employee lifecycle processes such as onboarding, probation, absence reviews, regular one to one meetings and performance reviews.
• Work with the HR Business Partner to ensure timely and accurate completion of key employee processes.
• Manage the team responsible for the design and delivery of Microsoft 365 technologies, with particular focus on Microsoft Intune, Microsoft Entra ID, and associated identity, access, device, and policy management capabilities.
• Provide hands on technical leadership across the end to end project lifecycle (discovery, workshops, design, build, test, implementation, and deployment), ensuring secure, high quality outcomes and predictable delivery.
• Hold overall accountability for technical quality and governance on Intune and Entra ID workstreams, ensuring the right SMEs/architects are engaged, designs are reviewed, risks are understood, and solutions meet security, compliance, and operational requirements.
• Discuss and represent the team's practices to the company and externally, including delivering mentoring and 'Lunch and Learn' sessions.
• Stay updated on the latest trends, features, and updates of Microsoft 365, and share your knowledge and insights with the team and the community.

Skills required:

• Bachelor's degree in computer science, information systems or ability to demonstrate equivalent work experience in a consulting capacity preferred.
• Strong knowledge of Microsoft 365 architecture, administration, security, and governance.
• Proficient in PowerShell, with practical experience automating and operating Microsoft 365, Entra ID, and Intune at scale.
• Related Microsoft certifications (e.g., Microsoft 365, Security, Identity, and Endpoint/Intune), or equivalent demonstrable experience.
• Experience designing and implementing client facing Microsoft solutions, particularly identity and access management (Microsoft Entra ID) and endpoint management (Microsoft Intune).
• Strong understanding of governance, security, and compliance controls relevant to identity and endpoint management (e.g., Conditional Access, MFA, device compliance, baseline policies, and secure configuration).
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• A passion for learning new technologies and staying updated on the latest trends and best practices in Microsoft 365, particularly around AI and co-pilot.

Working pattern: 3 days in a central London office.