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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage key accounts in a fast-paced environment.
- Company: Join a well-established international business in the exciting beauty industry.
- Benefits: Enjoy 21 days holiday, product discounts, and free parking.
- Other info: Hands-on role with opportunities for growth in a vibrant office.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and logistics systems is a plus.
The predicted salary is between 25000 - 30000 ÂŁ per year.
This is a fantastic opportunity to join a well-established business that operates on an International basis. You will be working in the Beauty industry within state of the art offices! Due to continued growth, they are recruiting for a confident and professional Customer Services Adviser.
The role of Customer Services Adviser is a key role within the business and you will have outstanding communication skills and a wealth of experience within Customer Services. So…. What we need are the following attributes:
- Experience of Logistics systems and processes
- Ability to operate in a fast moving environment
- Ability to manage various projects and implement new systems and business processes to improve efficiency and productivity
- Committed and enthusiastic at all times!
The role of Customer Services Adviser is an incredibly busy one and it will be a real “Hands On” role. Some of the duties will include:
- Identify trends and report statistical information back to Management meetings
- Manage key accounts and deal with any issues and ensure they are resolved immediately
- Daily use of CRM systems and processing orders to set timescales
- Assist with all escalated complaints and issues
- Dealing with all inbound calls from clients and handle any complaints or issues
The suitable candidate for the Customer Services Adviser will enjoy working in a dynamic and exciting working environment and of course be passionate about Customer Services! Also would be great if you have worked within FMCG and have Export experience.
Excellent benefits including: 21 days holidays, Product discount, Free parking, etc.
Customer Services Adviser employer: McGregor Recruitment
Contact Detail:
McGregor Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping customers and resolving their issues. Share any relevant experiences that highlight your commitment to providing top-notch service.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Services Adviser. Highlight your experience with logistics systems and any projects you've managed. We love seeing how your skills align with what we need, so don’t hold back!
Be Clear and Concise: In a busy environment like ours, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at McGregor Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of logistics systems and processes. Familiarise yourself with common challenges in customer service within the beauty industry, as well as any relevant CRM systems. This will show that you're not just a great communicator but also someone who understands the technical side of the role.
✨Show Off Your Experience
Be ready to share specific examples from your past roles where you've successfully managed projects or improved processes. Think about times when you resolved customer complaints or identified trends that helped your team. This will demonstrate your hands-on experience and problem-solving skills, which are crucial for a Customer Services Adviser.
✨Stay Calm Under Pressure
Since this role involves dealing with various issues and complaints, it's important to convey your ability to stay calm in a fast-paced environment. Prepare to discuss how you've handled stressful situations in the past and what strategies you use to maintain composure while providing excellent customer service.
✨Be Enthusiastic!
Your passion for customer service should shine through during the interview. Show your enthusiasm for the role and the company by asking insightful questions about their operations and culture. This will not only reflect your commitment but also help you gauge if the company is the right fit for you.