At a Glance
- Tasks: Handle flight delay enquiries and provide excellent customer service.
- Company: Award-winning law firm in the heart of Wilmslow.
- Benefits: Paid training, competitive holidays, and career progression opportunities.
- Other info: Friendly environment with immediate start available.
- Why this job: Join a dynamic team and kickstart your legal career with real impact.
- Qualifications: Strong customer service skills and good communication abilities required.
The predicted salary is between 28800 - 43200 € per year.
Our client is an incredibly successful law firm based in Wilmslow town centre. They are looking for a confident individual to join their award winning Flight Delay Team. They have won numerous awards and provide paid training in relevant Legal qualifications. So if you already have an interest in pursuing a Legal career this would be an advantage.
This role is interesting and fast moving. You will be responsible for handling numerous enquiries regarding flight delays and take all relevant details in a polite and professional manner, therefore strong Customer Service skills are required.
Main duties will include:
- Handling a high volume of inbound calls
- Dealing with each call in a polite manner and taking all relevant details
- Inputting details onto in house system accurately
- Responding to emails on a daily basis
- Assisting in reviewing and assessing claims and progressing further
- General administrative duties as required
- Working to deadlines
The ideal candidate for this role will have really strong Customer Service and good communication skills and of course be confident on the telephone. Good IT skills also required. The perfect experience would be a mix between customer service and administration and you will work in a friendly and supportive team. You will be given every opportunity to progress your career further. Holidays begin at 20 rising to 25. Immediate start available.
Customer Services - Legal Sector in Alderley Edge employer: McGregor Recruitment
Join an award-winning law firm in the heart of Wilmslow, where your career in the legal sector can truly take off. With a strong emphasis on employee development, you will receive paid training in relevant legal qualifications and work within a supportive team that values your contributions. Enjoy a vibrant work culture, competitive holiday allowances, and the opportunity to progress your career in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services - Legal Sector in Alderley Edge
✨Tip Number 1
Get to know the company! Research their values, recent achievements, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for joining their award-winning team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling a high volume of inbound calls, it’s crucial to sound confident and professional. Grab a friend or family member and do some mock calls to get comfortable.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out during interviews and show you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job in the legal sector.
We think you need these skills to ace Customer Services - Legal Sector in Alderley Edge
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and dealt with customers in the past, especially in a fast-paced environment like this one.
Be Professional and Polite:Since you'll be dealing with flight delays and sensitive information, it's crucial to convey your ability to communicate professionally. Use polite language and a friendly tone in your written application to reflect this.
Tailor Your Application:Take a moment to customise your application for this role. Mention your interest in the legal sector and any relevant qualifications or experiences that align with the job description. We love seeing candidates who are genuinely excited about the position!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our award-winning team.
How to prepare for a job interview at McGregor Recruitment
✨Know Your Stuff
Before the interview, make sure you research the law firm and their Flight Delay Team. Understand their services and any recent news about them. This will show your genuine interest in the role and help you answer questions more confidently.
✨Practice Your Customer Service Skills
Since strong customer service skills are crucial for this position, think of examples from your past experiences where you handled difficult situations or provided excellent service. Practising these scenarios can help you articulate your skills during the interview.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview, especially since you'll be handling calls. Prepare to demonstrate how you would respond to a customer inquiry about flight delays. This will showcase your communication skills and ability to think on your feet.
✨Show Enthusiasm for Legal Qualifications
Since the firm offers paid training in legal qualifications, express your interest in pursuing a legal career. Talk about why you want to grow in this field and how this role aligns with your career goals. It’ll show that you’re not just looking for any job, but are genuinely invested in this opportunity.
