Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
- per annumLondon, UKPermanent3rd Line Engineer, M365, MSP, Hybrid, Azure I am looking for an experienced 3rd Line Support Engineer to join a growing Managed Services team, acting as the senior escalation point for complex technical issues across a diverse client base.This position combines deep technical troubleshooting with proactive service improvement, customer engagement, technical leadership and mentoring.
You'll play a key role in resolving high-impact incidents, conducting technical health checks and audits, and helping customers get the most from their Microsoft cloud and infrastructure environments.Key ResponsibilitiesAct as the final escalation point for complex technical incidents and service requests.Lead major incident investigations and root cause analysis activities.Deliver technical audits, health checks and best-practice assessments across client environments.Support and maintain Microsoft 365, Azure, Windows Server and Active Directory platforms.Identify technical risks and recommend improvements to increase resilience, security and performance.Produce clear technical documentation and customer-facing reports.Provide technical guidance and mentoring to 1st and 2nd Line Engineers.Contribute to service improvement initiatives, operational standards and knowledge sharing.Skills & ExperienceProven experience in a 3rd Line Support Engineer or Senior Infrastructure Engineer role.Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint, Entra ID and Intune.Experience supporting Azure environments, Windows Server and Active Directory.Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPN technologies.Good understanding of endpoint management and IT security best practices.Experience working within ITIL-led service environments and using ITSM platforms.Strong troubleshooting, analytical and problem-solving skills. xbpsjku Excellent written and verbal communication skills with a customer-focused approach.3rd Line Engineer, M365, MSP, Hybrid, Azure
3rd Line Engineer in Kennington employer: McGregor Boyall
Join a leading global Investment Management firm in London, where you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth, the company offers competitive salaries, generous bonuses, and comprehensive benefits, alongside opportunities to take ownership of impactful regulatory initiatives. Experience a supportive work culture that values strong stakeholder relationships and encourages professional development, making it an ideal place for those seeking meaningful and rewarding employment.
