b Overview /b p In this role you will oversee ITSM functions to ensure reliable incident, problem, change and release management within a high-stakes production environment. You will partner with cross-functional teams and third-party providers to boost service quality, resilience and operational excellence, while reporting on performance metrics. The position sits in Production Services Governance and offers visibility and influence over service strategy in a financial markets context. You will work on critical production issues and drive improvements that scale with the business. This is a hands-on leadership role shaping service delivery in a cutting-edge tech environment. /p b Pay / Benefits /b ul li competitive package /li li excellent long-term career prospects /li li on-site role /li li visibility within a critical production environment /li /ul b Responsibilities /b ul li Own Incident, Problem, Change and Release Management processes /li li Act as escalation lead for major incidents /li li Drive service improvement initiatives and trend analysis /li li Produce and present service reporting and KPI metrics /li li Manage relationships with internal teams and third-party providers /li li Support application monitoring, alerting and operational readiness /li li Conduct technical impact assessments for production changes /li li Ensure SLA adherence across critical business services /li /ul b Key requirements /b ul li Proven IT Service Management experience within Financial Services /li li Strong knowledge of ITIL processes and best practices /li li Experience supporting business-critical applications /li li Strong Incident, Problem and Change Management background /li li Excellent stakeholder management and communication skills /li li Experience working with third-party service providers /li li Knowledge of market data, trading environments, exchanges or clearing houses would be highly advantageous /li li On-site 3 days a week - on-site role /li /ul ul li stakeholder management /li li communication skills /li li ability to influence /li li ITIL processes /li li Incident Management /li li Problem Management /li /ul
ITSM Service Manager employer: McGregor Boyall
Join a leading global Investment Management firm in London, where you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth, the company offers competitive salaries, generous bonuses, and comprehensive benefits, alongside opportunities to take ownership of impactful regulatory initiatives. Experience a supportive work culture that values strong stakeholder relationships and encourages professional development, making it an ideal place for those seeking meaningful and rewarding employment.
