At a Glance
- Tasks: Lead service management for CTO operations, ensuring high reliability and operational excellence.
- Company: Join McGregor Boyall, a global recruitment consultancy with a strong reputation since 1987.
- Benefits: Enjoy a competitive salary, bonus, and benefits in a hybrid work environment.
- Other info: McGregor Boyall values diversity and is an equal opportunity employer.
- Why this job: Shape the future of service management in a dynamic, tech-driven financial services company.
- Qualifications: Proven experience in Technology Operations or Service Management, ideally in fast-paced environments.
The predicted salary is between 120000 - 140000 £ per year.
A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function.
The role: We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services, ensuring high reliability, operational rigor, and alignment to enterprise service standards.
Key Responsibilities- Lead Service Management for the CTO Organization
- Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies.
- Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management.
- Serve as the CTO's point of accountability for operational service quality, performance, and recovery.
- Proven experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments.
- Proven ability to operationalize global service management frameworks across engineering teams.
- Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management.
- Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations.
- Technically fluent across infrastructure, cloud-native services, CI/CD, and observability tooling.
- Experience in regulated industries or high-availability, business-critical technology environments is a plus.
Head of Service Management - SRE | Sheffield, UK | Hybrid employer: McGregor Boyall
McGregor Boyall is an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. Located in Sheffield, this role provides the unique opportunity to lead service management within a global financial services provider, with competitive remuneration and comprehensive benefits that support employee well-being and professional growth. The company prioritises career development, ensuring that employees have access to training and advancement opportunities in a fast-paced, technology-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Management - SRE | Sheffield, UK | Hybrid
✨Tip Number 1
Familiarise yourself with the latest trends in Service Management and SRE. Understanding current best practices and tools in the industry will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the field, especially those who work in financial services or similar regulated industries. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented service management frameworks in previous roles. Being able to articulate your experience will set you apart from other candidates.
✨Tip Number 4
Research McGregor Boyall and their approach to service management. Tailoring your conversation to align with their values and objectives can show your genuine interest in the role and the company.
We think you need these skills to ace Head of Service Management - SRE | Sheffield, UK | Hybrid
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and skills required for the Head of Service Management - SRE position. Tailor your application to highlight your relevant experience in Technology Operations and Service Management.
Highlight Relevant Experience:In your CV and cover letter, emphasise your proven experience in operationalising global service management frameworks and your technical fluency across infrastructure and cloud-native services. Use specific examples to demonstrate your achievements.
Showcase Leadership Skills:As this role requires a strategic leader, be sure to showcase your leadership skills and experience in managing teams. Discuss how you've driven adoption of service management practices and improved operational service quality in previous roles.
Craft a Compelling Cover Letter:Write a tailored cover letter that connects your background with the job requirements. Explain why you're passionate about the role and how your skills align with the company's goals, particularly in the context of regulated industries or high-availability environments.
How to prepare for a job interview at McGregor Boyall
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Service Management role. Familiarise yourself with key responsibilities such as service management execution and global service management practices. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Technical Expertise
Given the technical nature of this position, be prepared to discuss your experience with infrastructure, cloud-native services, and CI/CD tooling. Highlight specific projects where you've successfully implemented ITSM processes or improved operational service quality.
✨Demonstrate Leadership Skills
As a strategic leader, it's crucial to convey your ability to lead teams and drive change. Share examples of how you've operationalised service management frameworks in previous roles and how you’ve partnered with product management and engineering teams to achieve results.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about their current service management practices, challenges they face, and how they envision the future of the CTO operations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
