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- Tasks: Lead service management for CTO operations and ensure high reliability across platforms.
- Company: A leading provider of global financial services with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Shape the future of service management in a fast-paced, tech-driven industry.
- Qualifications: Experience in Technology Operations or Service Management, preferably in cloud or infrastructure.
- Other info: Join a diverse team committed to excellence and equal opportunity.
The predicted salary is between 72000 - 108000 £ per year.
Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling
A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function.
The role:
We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management.
This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards.
Key Responsibilities
- Lead Service Management for the CTO Organization
- Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies.
- Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management.
- Serve as the CTO\’s point of accountability for operational service quality, performance, and recovery.
Skills required
- Proven experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments.
- Proven ability to operationalize global service management frameworks across engineering teams.
- Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management.
- Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations.
- Technically fluent across infrastructure, cloud-native services, CI/CD, and observability tooling.
- Experience in regulated industries or high-availability, business-critical technology environments is a plus.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
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Head of Service Management - SRE employer: McGregor Boyall
Contact Detail:
McGregor Boyall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management - SRE
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service management or SRE roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific projects where you've successfully implemented service management practices. Real-life examples speak volumes!
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, and forums related to DevOps and service management. This not only helps you stay informed but also gives you great talking points during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Head of Service Management - SRE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Management. Highlight your experience in Technology Operations and Service Management, especially in infrastructure or developer tooling environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service management practices in previous roles and how you can bring that expertise to us at StudySmarter.
Showcase Your Technical Skills: We’re looking for someone technically fluent across various platforms. Make sure to mention your experience with CI/CD tooling, cloud-native services, and observability tooling. This will help us see your fit for the CTO portfolio!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at McGregor Boyall
✨Know Your Stuff
Make sure you brush up on your knowledge of service management practices, especially in the context of CTO operations. Familiarise yourself with ITSM processes like incident and change management, as well as the specific tools and technologies mentioned in the job description.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your experience in leading service management initiatives. Think about times when you've successfully operationalised frameworks or improved service quality. Be ready to discuss how you can drive adoption of global practices within the organisation.
✨Understand the Business Context
Research the company and its position in the financial services sector. Understand their challenges and how your role as Head of Service Management can help address them. This will show your strategic thinking and alignment with their goals.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current service management practices, challenges they face, and how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
