At a Glance
- Tasks: Lead service management for CTO operations and ensure high reliability across platforms.
- Company: A leading provider of Global Financial Services with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a fast-paced team and make a significant impact on global service standards.
- Why this job: Shape the future of service management in a dynamic, tech-driven environment.
- Qualifications: Experience in Technology Operations, Service Management, or SRE is essential.
The predicted salary is between 63000 - 77000 £ per year.
A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function.
We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services, ensuring high reliability, operational rigor, and alignment to enterprise service standards.
- Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies.
- Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management.
- Serve as the CTO's point of accountability for operational service quality, performance, and recovery.
Proven experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud-native services, CI/CD, and observability tooling.
Head of Service Experience employer: McGregor Boyall
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