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- Tasks: Lead client communications and engage with high-priority clients effectively.
- Company: Join a leading Financial Services business in London.
- Benefits: Earn up to £700 p/day with flexible work options.
- Why this job: Make an impact by enhancing client experiences while meeting regulatory standards.
- Qualifications: Experience with Big 4 or consulting, plus strong project management skills required.
- Other info: This is an 18-month contract with a dynamic team.
The predicted salary is between 126000 - 168000 £ per year.
18 Month Contract – Client Communication Lead – Up to £700 p/day Umbrella – London – 3 days in office
Recruiting for a Financial Services business who are seeking a Client Communication Lead. This is a Client-facing role working closely with Front Office stakeholders to effectively engage high priority Clients and ensure regulatory requirements are met while maintaining high customer experience levels.
The Client Communication Lead will be responsible for:
- Ability to use software and tools effectively to deliver outreach and manage client communications at scale
- Oversee client and internal mailbox and be key point of escalation
- Develop a strong understanding of client static data, including sourcing/maintenance processes and control procedures
Ideal Candidate must have:
- Prior experience working for the Big 4 or a consulting background
- Strong project management exposure and understanding of risks and controls
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Client Communication Lead employer: McGregor Boyall
Contact Detail:
McGregor Boyall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Communication Lead
✨Tip Number 1
Make sure to familiarize yourself with the specific software and tools commonly used in client communications within the financial services sector. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have working with high-priority clients or in a client-facing role. Be prepared to share specific examples of how you've successfully managed client communications and maintained high customer experience levels.
✨Tip Number 3
Since this role involves understanding client static data, brush up on your knowledge of sourcing and maintenance processes. Being able to discuss these topics confidently will show that you are well-prepared for the responsibilities of the position.
✨Tip Number 4
Given the emphasis on project management and risk controls, consider preparing a few scenarios where you've successfully navigated risks in past projects. This will demonstrate your ability to manage challenges effectively in a client communication context.
We think you need these skills to ace Client Communication Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles in financial services or consulting. Emphasize your project management skills and familiarity with client communication tools.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the ideal candidate for the Client Communication Lead role. Mention your experience with high-priority clients and how you ensure regulatory compliance while enhancing customer experience.
Showcase Relevant Skills: Highlight specific software and tools you have used in previous roles to manage client communications. Provide examples of how you have effectively engaged clients and handled escalations.
Research the Company: Familiarize yourself with the financial services business you are applying to. Understanding their values and recent developments can help you tailor your application and prepare for potential interviews.
How to prepare for a job interview at McGregor Boyall
✨Showcase Your Client Communication Skills
Since this role is client-facing, be prepared to discuss your previous experiences in managing client communications. Highlight specific examples where you successfully engaged high-priority clients and ensured their needs were met.
✨Demonstrate Project Management Expertise
The ideal candidate should have strong project management skills. Be ready to talk about your experience with project management tools and methodologies, and how you've effectively managed risks and controls in past projects.
✨Familiarize Yourself with Regulatory Requirements
Understanding regulatory requirements is crucial for this position. Brush up on relevant regulations in the financial services sector and be prepared to discuss how you have ensured compliance in your previous roles.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing insightful questions about the company's approach to client communication and how they measure customer experience. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
