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- Tasks: Provide on-site IT support and troubleshoot tech issues for clients.
- Company: Join a dynamic London-based IT service provider with a focus on innovation.
- Benefits: Competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Be part of a supportive team that values your ideas and helps you grow.
- Qualifications: 3-5 years of service desk experience and strong troubleshooting skills.
- Other info: Work in a vibrant environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The company is a London-based IT service provider that helps businesses with managed IT, cybersecurity, and AI solutions.
If you thrive on solving problems, love working with technology, and are always looking to grow while helping clients succeed, this is the role for you. You will join a welcoming team that values your ideas and supports your development every step of the way.
Responsibilities:
- Provide on-site IT support to clients.
- Travel to client sites, generally within walking distance of the office.
- Troubleshoot and resolve technical issues across desktops, laptops, mobile devices, and cloud platforms.
- Carry out scheduled and ad-hoc site visits, ensuring client systems are secure, up-to-date, and aligned with best practices.
- Deliver excellent customer service through professional, timely, and empathetic interactions.
- Identify opportunities for service improvement and share feedback with the wider team.
- Stay current with Microsoft certifications and emerging technologies.
Requirements:
- 3-5 years' service desk experience.
- Previously worked for an MSP or had the opportunity to go to various client sites.
- Windows & Mac troubleshooting experience.
- Office 365, with experience supporting Outlook, OneDrive, SharePoint, Teams, and Intune.
- Troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers.
- Exposure to Azure Virtual Desktops desirable.
- Following certs are desirable: MD-102, MS-700, CompTIA A+, Network+.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Information Services
McGregor Boyall is an equal opportunity employer and does not discriminate on any grounds.
IT Field Engineer in City of London employer: McGregor Boyall
Contact Detail:
McGregor Boyall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at McGregor Boyall or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific tech challenges you've tackled. Real-life examples make you stand out!
✨Tip Number 3
Don’t forget to follow up! After any interaction with recruiters or hiring managers, drop them a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a leg up in the hiring process. So, what are you waiting for? Get on it!
We think you need these skills to ace IT Field Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your past achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can help our clients succeed. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Certifications: If you've got any relevant certifications, make them stand out! Mentioning your Microsoft certifications or any other tech qualifications can really boost your application and show us you're serious about your career.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at McGregor Boyall
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows, Mac troubleshooting, and Office 365. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your ability to deliver excellent customer service. Think about times when you went above and beyond to help a client or resolve an issue.
✨Familiarise Yourself with the Company
Research McGregor Boyall and understand their services, especially in managed IT and cybersecurity. This will help you tailor your answers and show that you're genuinely interested in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or client situations. Practise articulating your thought process clearly, as this will demonstrate your problem-solving skills and ability to think on your feet.
