ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team.
This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex, business-critical technology environment.
You'll act as the key escalation point for major incidents, oversee service performance, manage third-party providers, and work closely with technology and business stakeholders to improve service quality, resilience and operational excellence.
Key Responsibilities
- Own Incident, Problem, Change and Release Management processes
- Act as escalation lead for major incidents
- Drive service improvement initiatives and trend analysis
- Produce and present service reporting and KPI metrics
- Manage relationships with internal teams and third-party providers
- Support application monitoring, alerting and operational readiness
- Conduct technical impact assessments for production changes
- Ensure SLA adherence across critical business services
Experience Required
- Proven IT Service Management experience within Financial Services
- Strong knowledge of ITIL processes and best practices
- Experience supporting business-critical applications
- Strong Incident, Problem and Change Management background
- Excellent stakeholder management and communication skills
- Experience working with third-party service providers
- Knowledge of market data, trading environments, exchanges or clearing houses would be highly advantageous
- Highly visible role within a critical production environment
- Opportunity to influence service strategy and operational excellence
- Work with cutting-edge technology supporting financial markets
- Competitive package and excellent long-term career prospects
This role requires you to be on site 3 days a week - excellent chance to progress within the firm.
ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
ITSM Service Manager in London employer: McGregor Boyall Careers
As an IT Project Manager in our dynamic technology team, you will thrive in a collaborative work culture that values innovation and excellence. We offer competitive benefits, ongoing professional development opportunities, and the chance to lead impactful network infrastructure projects in a complex enterprise environment. Join us to make a meaningful contribution while advancing your career in a supportive and growth-oriented setting.
