ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team.
This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex, business-critical technology environment.
You'll act as the key escalation point for major incidents, oversee service performance, manage third-party providers, and work closely with technology and business stakeholders to improve service quality, resilience and operational excellence.
Key Responsibilities
Own Incident, Problem, Change and Release Management processes
Act as escalation lead for major incidents
Drive service improvement initiatives and trend analysis
Produce and present service reporting and KPI metrics
Manage relationships with internal teams and third-party providers
Support application monitoring, alerting and operational readiness
Conduct technical impact assessments for production changes
Ensure SLA adherence across critical business services
Experience Required
Proven IT Service Management experience within Financial Services
Strong knowledge of ITIL processes and best practices
Experience supporting business-critical applications
Strong Incident, Problem and Change Management background
Excellent stakeholder management and communication skills
Experience working with third-party service providers
Knowledge of market data, trading environments, exchanges or clearing houses would be highly advantageous
Highly visible role within a critical production environment
Opportunity to influence service strategy and operational excellence
Work with cutting-edge technology supporting financial markets
Competitive package and excellent long-term career prospects
This role requires you to be on site 3 days a week - excellent chance to progress within the firm.
ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
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ITSM Service Manager employer: McGregor Boyall Careers
As an IT Project Manager in our dynamic technology team, you will thrive in a collaborative work culture that values innovation and excellence. We offer competitive benefits, ongoing professional development opportunities, and the chance to lead impactful network infrastructure projects in a complex enterprise environment. Join us to make a meaningful contribution while advancing your career in a supportive and growth-oriented setting.
