At a Glance
- Tasks: Lead critical technology incidents and coordinate teams for swift resolution.
- Company: Global enterprise with a high-performing tech operations team.
- Benefits: Competitive day rate, flexible working, and opportunity to enhance your skills.
- Other info: Join a dynamic team with global collaboration and growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven experience in incident management and strong leadership under pressure.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority.
In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions.
You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers.
Key SkillsTechnical Major Incident Manager employer: McGregor Boyall Associates
Join a leading global enterprise in London, where you will be part of a dynamic technology operations team that values excellence and innovation. Our work culture promotes collaboration and resilience, offering you the chance to enhance your skills while managing high-stakes incidents in a supportive environment. With opportunities for professional growth and a commitment to employee well-being, this role is perfect for those seeking meaningful and rewarding employment in a fast-paced setting.
Contact Details:
McGregor Boyall Associates Recruitment Team
