At a Glance
- Tasks: Lead critical technology incidents and coordinate teams for swift resolution.
- Company: Global enterprise with a high-performing tech operations team.
- Benefits: Competitive day rate, flexible working, and opportunity to enhance your skills.
- Other info: Join a dynamic team with global collaboration and career growth potential.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in major incident management and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority.
In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions.
You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers.
Key Skills & Experience- Experience leading major incidents within a large-scale, 24/7 production environment.
- Proven ability to act as an Incident Commander during high-pressure situations.
- Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems.
- Knowledge of cybersecurity concepts, operational risk, and security incident assessment.
- Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks.
- Exceptional communication skills, with the ability to translate technical issues into clear business impact updates.
- Strong stakeholder management and influencing skills, including engagement with senior leadership.
- Excellent organisational skills and the ability to manage multiple priorities simultaneously.
- High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms.
Please apply today to be considered.
Technical Major Incident Manager in London employer: McGregor Boyall Associates
Join a dynamic and innovative technology operations team in London, where your expertise as a Major Incident Manager will be valued and rewarded. With a strong focus on employee growth and a collaborative work culture, we offer competitive day rates and the opportunity to work in a global environment that prioritises resilience and service stability. Experience the unique advantage of working in a highly regulated enterprise while being part of a supportive team that thrives on tackling challenges head-on.
Contact Details:
McGregor Boyall Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Major Incident Manager in London
✨Get Involved in Tech Meetups
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We think you need these skills to ace Technical Major Incident Manager in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at McGregor Boyall Associates, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at McGregor Boyall Associates can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at McGregor Boyall Associates will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at McGregor Boyall Associates
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at McGregor Boyall Associates. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at McGregor Boyall Associates.
