3rd Line Engineer in London

3rd Line Engineer, Azure, AD, On Prem, Cisco, Technical Lead
We're supporting a key organisation in securing an experienced 3rd Line Engineer to act as a technical lead to take ownership of their live technology estate, ensuring stability, resilience, and continuous improvement.
This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time.
Key Responsibilities

• Lead technical oversight of the live IT estate, ensuring stability, performance, and resilience
• Work closely with architecture teams to transition solutions into operational service
• Provide governance and oversight of managed service providers, ensuring quality delivery
• Review and assess technical changes, focusing on risk, impact, and alignment
• Drive incident analysis and root cause resolution across complex environments
• Maintain and improve technical documentation, standards, and architecture artefacts
• Support platform lifecycle management (upgrades, patching, decommissioning)
• Collaborate with security teams to ensure secure-by-design principles are embedded
• Facilitate technical reviews with stakeholders and contribute to technology roadmap planning

Skills required:

• Strong technical breadth across enterprise systems,Azure, AD, Networking, Infrastrcture, PowerPlatform.
• Proven experience operating in complex enterprise environments
• Background working alongside or supporting enterprise architecture functions
• Solid understanding of IT service management (ITIL or similar)
• Experience managing and governing third-party service providers
• Strong grasp of change control, risk management, and governance frameworks
• Ability to balance operational stability with continuous improvement initiatives
• Excellent stakeholder management and communication skills
• Opportunity to take ownership of a critical enterprise technology estate
• High-impact role influencing operational stability and strategic direction
• Work within a complex, regulated environment with strong architectural practices
• Immediate start and strong likelihood of extension

3rd Line Engineer, Azure, AD, On Prem, Cisco, Technical Lead

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

AMRT1_UKTJ