3rd Line Engineer, M365, MSP, Hybrid, Azure I am looking for an experienced 3rd Line Support Engineer to join a growing Managed Services team, acting as the senior escalation point for complex technical issues across a diverse client base. This position combines deep technical troubleshooting with proactive service improvement, customer engagement, technical leadership and mentoring. You'll play a key role in resolving high-impact incidents, conducting technical health checks and audits, and helping customers get the most from their Microsoft cloud and infrastructure environments. Key Responsibilities Act as the final escalation point for complex technical incidents and service requests.
Lead major incident investigations and root cause analysis activities.
Deliver technical audits, health checks and best-practice assessments across client environments.
Support and maintain Microsoft 365, Azure, Windows Server and Active Directory platforms.
Identify technical risks and recommend improvements to increase resilience, security and performance.
Produce clear technical documentation and customer-facing reports.
Provide technical guidance and mentoring to 1st and 2nd Line Engineers.
Contribute to service improvement initiatives, operational standards and knowledge sharing.
Skills & Experience Proven experience in a 3rd Line Support Engineer or Senior Infrastructure Engineer role.
Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint, Entra ID and Intune.
Experience supporting Azure environments, Windows Server and Active Directory.
Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPN technologies.
Good understanding of endpoint management and IT security best practices.
Experience working within ITIL-led service environments and using ITSM platforms.
Strong troubleshooting, analytical and problem-solving skills.
Excellent written and verbal communication skills with a customer-focused approach.
3rd Line Engineer, M365, MSP, Hybrid, Azure
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3rd Line Engineer in East Kilbride employer: McGregor Boyall Associates
Join a forward-thinking AI technology company that values innovation and creativity, offering a fully remote work environment that promotes flexibility and work-life balance. With competitive salaries and a strong emphasis on employee growth, you'll have the opportunity to develop cutting-edge desktop applications while collaborating with a passionate team dedicated to transforming user experiences. This role not only allows you to enhance your technical skills but also to contribute to meaningful projects that make a real impact in the tech landscape.
Contact Details:
McGregor Boyall Associates Recruitment Team
