At a Glance
- Tasks: Lead critical technology incidents and coordinate teams for swift resolution.
- Company: Global enterprise with a high-performing tech operations team.
- Benefits: Competitive day rate, flexible working, and a dynamic work environment.
- Other info: Opportunity to work in a global follow-the-sun model.
- Why this job: Make a real impact in a fast-paced, high-stakes role.
- Qualifications: Experience in major incident management and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority.
In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions. You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers.
Key Skills & Experience
- Experience leading major incidents within a large-scale, 24/7 production environment.
- Proven ability to act as an Incident Commander during high-pressure situations.
- Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems.
- Knowledge of cybersecurity concepts, operational risk, and security incident assessment.
- Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks.
- Exceptional communication skills, with the ability to translate technical issues into clear business impact updates.
- Strong stakeholder management and influencing skills, including engagement with senior leadership.
- Excellent organisational skills and the ability to manage multiple priorities simultaneously.
- High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms.
Please apply today to be considered.
Technical Major Incident Manager in Slough employer: MCGREGOR BOYALL ASSOCIATES LIMITED
Join a dynamic and innovative technology operations team in London, where your expertise as a Major Incident Manager will be valued and rewarded. With a strong focus on employee growth and a collaborative work culture, we offer competitive day rates and the opportunity to work alongside industry leaders in a global enterprise environment. Experience the unique advantage of a flexible working model, allowing you to thrive in a high-pressure role while contributing to meaningful incident management solutions.
Contact Details:
MCGREGOR BOYALL ASSOCIATES LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Major Incident Manager in Slough
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We think you need these skills to ace Technical Major Incident Manager in Slough
Some tips for your application 🫡
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How to prepare for a job interview at MCGREGOR BOYALL ASSOCIATES LIMITED
✨Brush Up on Technical Skills
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If you have any relevant cybersecurity certifications, like CompTIA Security+ or CEH, be sure to mention them. This can really help you stand out during a temporary hiring process, as it showcases your commitment to the field and your readiness to take on the Technical Major Incident Manager role at MCGREGOR BOYALL ASSOCIATES LIMITED.
