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For Companies At a Glance
- Tasks: Design engaging dialogue systems for chat and voice using AI technology.
- Company: Join a forward-thinking company in the heart of London, shaping the future of conversational AI.
- Benefits: Enjoy flexible working options, collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team creating user-friendly experiences that make a real impact.
- Qualifications: 4+ years in conversation design; strong writing skills; familiarity with AI and Agile methodologies.
- Other info: Opportunity to work on innovative projects in a supportive, inclusive environment.
The predicted salary is between 48000 - 72000 ÂŁ per year.
We are looking for an experienced AI Conversation Designer to help shape intuitive, human-centric interactions across conversational AI platforms like Genesys. In this role, you will lead the design of intelligent dialogue systems while supporting broader content and user experience design initiatives. Ideal candidates are T-shaped designers—experts in conversational design with the flexibility to collaborate across disciplines to deliver meaningful user experiences.
Key Responsibilities
- Conversational Design
- Create natural, purposeful dialogue flows across chat, voice, and other channels.
- Apply natural language processing (NLP) and natural language understanding (NLU) techniques such as intent recognition, entity extraction, sentiment analysis, and named entity recognition to inform conversation logic.
- Design effective, brand-aligned prompts and interactions for large language models (LLMs), including GPT-based systems.
- Leverage knowledge of AI and machine learning principles to collaborate confidently with technical teams and refine AI behaviour.
- Maintain a strong focus on clarity, tone, and emotional intelligence in all user-facing language.
- Help Experience
- Lead the design of conversational help journeys that empower users to self-serve and reduce support contact.
- Continuously monitor and analyze user engagement with help content and tools, iterating on designs based on insights.
- Work closely with developers and product teams to integrate conversational AI into multi-channel support experiences.
- Content Design
- Translate complex concepts—particularly in finance and investment—into plain, accessible language.
- Apply content design best practices to ensure inclusivity, readability, and usability.
- Collaborate throughout the content lifecycle, from early ideation to legal and compliance approvals.
- Support user research by contributing to discussion guides, prototypes, and insight synthesis.
- User-Centered Design
- Use personas, behavioral data, and user research to craft intuitive, effective conversational experiences.
- Collaborate with UX designers, researchers, and product managers to ensure all designs are grounded in real user needs.
- Regularly evaluate and improve experiences based on user behaviour and feedback.
- Day-to-Day Responsibilities
- Work across multiple projects in a collaborative, lean design team.
- Adapt to shifting project needs, contributing across conversation, content, and interaction design.
- Lead and participate in design workshops, critiques, and cross-functional planning sessions.
- Use Figma as the primary design tool for documentation and collaboration.
- Take initiative, manage your workload, and support the broader team wherever needed.
What We’re Looking For
- Strong expertise in conversational design, including experience with AI, NLP/NLU, and LLMs.
- Exceptional writing and editing skills—able to craft user-focused content that is clear, accessible, and empathetic.
- A T-shaped designer with deep knowledge in one area and the ability to contribute across others.
- Familiarity with Agile methodologies and design frameworks like the Double Diamond.
- Strategic thinker with a user-first mindset and a clear understanding of business goals.
- Comfortable working independently in a multidisciplinary team and collaborating openly with others.
- Curious, proactive, and committed to improving the user experience.
Preferred Experience
- 4+ years of experience in conversation and content design.
- 2+ years working with AI-driven chatbots and conversational platforms.
- Familiarity with financial services or other regulated industries.
- Strong project management and multitasking skills.
- Experience analyzing conversational performance metrics and using insights to optimize design.
McGregor Boyall is an equal opportunity employer and does not discriminate on any grounds.
AI Conversation Designer in City of London employer: McGregor Boyall Associates Limited
Contact Detail:
McGregor Boyall Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Conversation Designer in City of London
✨Tip Number 1
Familiarise yourself with the latest trends in conversational AI and NLP. Understanding the nuances of dialogue design and how to apply techniques like intent recognition and sentiment analysis will set you apart from other candidates.
✨Tip Number 2
Showcase your experience with Figma and any relevant design frameworks. Being able to demonstrate your proficiency in these tools during interviews can highlight your readiness to contribute effectively to our design team.
✨Tip Number 3
Prepare to discuss your previous projects that involved AI-driven chatbots or conversational platforms. Be ready to share specific examples of how you improved user experiences through your designs, as this will illustrate your hands-on expertise.
✨Tip Number 4
Engage with our content and user experience initiatives by following us on social media or participating in relevant discussions. This shows your genuine interest in our work and helps you stay updated on what we value in a candidate.
We think you need these skills to ace AI Conversation Designer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in conversational design, AI, and NLP/NLU. Use specific examples that demonstrate your expertise and how you've contributed to user-centric projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI conversation design. Mention specific projects or experiences that align with the job description, and explain how you can contribute to the company's goals.
Showcase Your Writing Skills: Since exceptional writing is crucial for this role, include samples of your work that demonstrate your ability to create clear, accessible, and empathetic content. This could be dialogue flows, prompts, or any relevant documentation.
Highlight Collaboration Experience: Emphasise your experience working in multidisciplinary teams. Provide examples of how you've collaborated with UX designers, developers, and product managers to create effective conversational experiences.
How to prepare for a job interview at McGregor Boyall Associates Limited
✨Showcase Your Conversational Design Expertise
Be prepared to discuss your previous experience in conversational design, particularly with AI, NLP/NLU, and LLMs. Bring examples of dialogue flows you've created and explain the thought process behind them.
✨Demonstrate Your Writing Skills
Since exceptional writing is crucial for this role, consider bringing a portfolio of user-focused content you've crafted. Be ready to discuss how you ensure clarity, accessibility, and empathy in your writing.
✨Familiarise Yourself with Agile Methodologies
Understand Agile principles and be ready to discuss how you've applied them in past projects. This will show that you can adapt to shifting project needs and work effectively within a lean design team.
✨Prepare for Collaboration Scenarios
Think of examples where you've successfully collaborated with UX designers, researchers, or product managers. Highlight your ability to work independently while also contributing to a multidisciplinary team.
