At a Glance
- Tasks: Empower educators by supporting digital platform adoption and enhancing learning experiences.
- Company: Join McGraw Hill, a leader in transforming education through innovative technology.
- Benefits: Make a global impact while enjoying a supportive work culture and career growth.
- Other info: Dynamic role with opportunities to collaborate across teams and drive meaningful change.
- Why this job: Shape the future of learning and directly influence educators and students every day.
- Qualifications: Passion for educational technology and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Build the Future of Learning
Be part of a mission that transforms education at scale.
Join a growing Northern UK team where your work directly impacts educators and learners everyday.
This role offers a unique opportunity to contribute to meaningful learning experiences while building strong relationships with academic institutions and driving the adoption of innovative digital solutions.
Overview
As a Customer Success Consultant, you will play a critical role in ensuring our customers achieve success with our digital platforms.
Acting as a trusted partner, you will support institutions through both pre‑sales and post‑sales stages, helping them maximize value, engagement and learning outcomes.
How You Will Make An Impact
You will empower educators and institutions to effectively adopt and use digital learning tools.
By delivering exceptional support, leveraging data insights and driving engagement, you will help improve learning experiences and outcomes across the region.
Your efforts will directly contribute to customer satisfaction, retention and long‑term success.
- What You Will Be Doing
- Collaborate directly with universities and educational institutions to ensure successful implementation of digital platforms
- Act as the primary point of contact for account activation, validation and management through our internal systems (e. g., PARIS)
- Partner with sales teams to deliver seamless customer support and maintain strong relationships
- Engage educators using data and analytics to drive platform adoption and deeper usage
- Deliver training sessions and onboarding support for platform users
- Design and build courses, assignments and learning materials aligned with curriculum objectives
- Manage multiple stakeholders, timelines and deliverables across projects
- Maintain accurate records of customer interactions and progress within CRM systems
- Serve as the primary point of contact for customers, maintaining relationships and driving deeper engagement with our platforms to support business success
Skills & Qualifications Needed
- Passion and desire to work with Learning Management Systems (LMS), educational technology or software that impacts the lives of learners
- Understanding of the Higher Education system, either by a degree or professional experience
- Analytical mindset, enjoyment of data and confidence as an MS Excel user
- Experience working with SQL and/or Tableau (desirable)
- Effective delivery of projects across multi‑stakeholder environments, managing timelines, deliverables and expectations
- Excellent organisational skills with ability to manage multiple projects simultaneously
- Strong attention to detail and commitment to accuracy in reporting and communication
- Self‑starter mindset, ownership and drive results independently
- Strong interpersonal and communication skills for working across diverse stakeholders
- Proven ability to follow through on commitments and maintain accountability
- Ability to leverage data insights to drive decision‑making and customer engagement
- Additional Advantages
- Fluency in French (nice to have)
- Prior experience in digital education or Ed Tech environments
- Experience supporting sales or customer success teams in a tech‑driven environment
- Experience using CRM tools such as Salesforce (preferred)
- How We Work At Mc Graw‑Hill
- Customer & Market Focus – putting educators and learners first
- Driving with Data – making informed, evidence‑based decisions
- Partnering Across Teams – collaborating globally and locally
- Executing with Agility – adapting quickly in a changing learning landscape
- Ownership & Initiative – taking responsibility for outcomes
Why work for us?
At Mc Graw Hill, you will be empowered to make a real impact on a global scale.
Every day your individual efforts contribute to the lives of millions.
You won’t just sell products; you’ll help shape how learning works in a digital world.
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Customer Success Consultant in Manchester employer: McGraw Hill
At McGraw Hill, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training programs and opportunities to partner with leading educational institutions, ensuring that you can make a meaningful impact while advancing your career in the digital learning space.
