At a Glance
- Tasks: Empower educators by implementing digital learning tools and enhancing student experiences.
- Company: Join McGraw Hill, a leader in transforming education globally.
- Benefits: Make a real impact, competitive salary, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and innovation in education.
- Why this job: Shape the future of learning while building strong relationships with academic institutions.
- Qualifications: Passion for educational technology and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Build the Future of Learning.
Be part of a mission that transforms education at scale.
Join a growing Northern Europe team where your work directly impacts educators and learners every day.
This role offers a unique opportunity to contribute to meaningful learning experiences while building strong relationships with academic institutions and driving the adoption of innovative digital solutions.
How You Will Make an Impact
You will empower educators and institutions to effectively adopt and use digital learning tools.
By delivering exceptional support, leveraging data insights, and driving engagement, you will help improve learning experiences and outcomes across the region.
Your efforts will directly contribute to customer satisfaction, retention, and long‑term success.
- What You Will Be Doing
- Collaborate directly with universities and educational institutions to ensure successful implementation of digital platforms.
- Act as the primary point of contact for account activation, validation, and management through our internal systems (e. g., PARIS).
- Partner with sales teams to deliver seamless customer support and maintain strong relationships.
- Engage educators using data and analytics to drive platform adoption and deeper usage.
- Deliver training sessions and onboarding support for platform users.
- Design and build courses, assignments, and learning materials aligned with curriculum objectives.
- Manage multiple stakeholders, timelines, and deliverables across projects.
- Maintain accurate records of customer interactions and progress within CRM systems.
- Serve as the primary point of contact for customers, maintaining relationships and driving deeper engagement with our platforms to support business success.
Skills & Qualifications Needed
- Passion and desire to work with Learning Management Systems (LMS), educational technology or software that impacts the lives of learners.
- Understanding of the Higher Education system, either in the form of a degree or professional capacity.
- Analytically minded, enjoy working with data, and confident MS Excel user.
- Previous experience working with SQL and/or Tableau (desirable).
- Ability to work effectively in delivering projects across multi‑stakeholder environments, managing timelines, deliverables, and expectations.
- Excellent organizational skills with the ability to manage multiple projects simultaneously.
- Strong attention to detail and commitment to accuracy in reporting and communication.
- Self‑starter mindset with the ability to take ownership and drive results independently.
- Strong interpersonal and communication skills for working across diverse stakeholders.
- Proven ability to follow through on commitments and maintain accountability.
- Ability to leverage data insights to drive decision‑making and customer engagement.
- Additional Advantages
- Fluency in French (nice to have).
- Prior experience in digital education or Ed Tech environments.
- Experience supporting sales or customer success teams in a tech‑driven environment.
- Experience using CRM tools such as Salesforce (preferred).
- How We Work at Mc Graw-Hill
- Customer & Market Focus – putting educators and learners first.
- Driving with Data – making informed, evidence‑based decisions.
- Partnering Across Teams – collaborating globally and locally.
- Executing with Agility – adapting quickly in a changing learning landscape.
- Ownership & Initiative – taking responsibility for outcomes.
Why Work for Us?
At Mc Graw Hill, you will be empowered to make a real impact on a global scale.
Every day your individual efforts contribute to the lives of millions.
You won't just sell products; you'll help shape how learning works in a digital world.
#J-18808-Ljbffr
Customer Success Consultant in London employer: McGraw Hill LLC.
At McGraw Hill, we are dedicated to transforming education and empowering our employees to make a significant impact on learners and educators worldwide. Our collaborative work culture fosters innovation and growth, providing ample opportunities for professional development while ensuring that every team member's contributions are valued. Located in Northern Europe, you will be part of a dynamic team that prioritises customer success and embraces data-driven decision-making, making this an exceptional place to build your career in the EdTech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like McGraw Hill LLC. looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Customer Success Consultant at McGraw Hill LLC., make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Customer Success Consultant in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at McGraw Hill LLC., make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of McGraw Hill LLC. and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at McGraw Hill LLC.
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that McGraw Hill LLC. might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at McGraw Hill LLC..
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
