Hire Desk & Sales Coordinator in London

Key Responsibilities

• Prepare and provide accurate price quotations, take customer orders, and manage them through to successful completion, with a strong focus on growing the customer base through proactive sales and business development.
• Work closely with the other managers and provide support to the transport team & clients to ensure customer expectations and agreed service standards are consistently exceeded.

What We're Looking For

• Previous experience in a telephone-based role, with confidence handling customer conversations.
• Exceptional attention to detail and a clear understanding of why accuracy is critical (essential).
• Strong customer service skills with a professional and confident telephone manner (essential).
• Ability to communicate effectively via email, demonstrating clear and appropriate language use.
• A solid understanding of customer needs and the ability to respond accordingly.
• Proven capability to turn enquiries and conversations into sales opportunities.
• A proactive, results-driven attitude with a desire to contribute to business growth.
• Experience using a variety of IT systems efficiently (essential), previous use of inspire hire or syrinx is desirable.
• Knowledge of plant hire & tool hire equipment
• 2 years + experience in a hire desk position

Role Overview

Are you motivated, customer-focused, and ready to succeed in a fast-moving environment? We are seeking a driven Hire & Sales Coordinator to join our busy Plant division. This role is ideal for someone who enjoys building strong customer relationships, solving problems, and thriving in a high-energy depot setting. As the first point of contact, you will play a key role in delivering outstanding service, coordinating hire requests, supporting logistics, and resolving customer queries. This is a demanding yet rewarding position, offering excellent opportunities for development within a rapidly expanding business.

*Please note this is a Monday – Friday office position, you will not be able to work from home, you must also be able to pass a full criminal record clearance check due to potentially needing to become an Airside pass holder at Heathrow.