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For Companies At a Glance
- Tasks: Manage customer orders, provide quotes, and drive sales growth in a dynamic environment.
- Company: Join a fast-paced plant hire company focused on exceptional customer service.
- Benefits: Competitive salary, career development, and a vibrant team atmosphere.
- Why this job: Be the first point of contact and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Monday to Friday office role with opportunities for growth in a thriving business.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities:
- Prepare and provide accurate price quotations, take customer orders, and manage them through to successful completion, with a strong focus on growing the customer base through proactive sales and business development.
- Work closely with the other managers and provide support to the transport team & clients to ensure customer expectations and agreed service standards are consistently exceeded.
What We're Looking For:
- Previous experience in a telephone-based role, with confidence handling customer conversations.
- Exceptional attention to detail and a clear understanding of why accuracy is critical (essential).
- Strong customer service skills with a professional and confident telephone manner (essential).
- Ability to communicate effectively via email, demonstrating clear and appropriate language use.
- A solid understanding of customer needs and the ability to respond accordingly.
- Proven capability to turn enquiries and conversations into sales opportunities.
- A proactive, results-driven attitude with a desire to contribute to business growth.
- Experience using a variety of IT systems efficiently (essential), previous use of inspire hire or syrinx is desirable.
- Knowledge of plant hire & tool hire equipment.
- 2 years + experience in a hire desk position.
Role Overview:
Are you motivated, customer-focused, and ready to succeed in a fast-moving environment? We are seeking a driven Hire & Sales Coordinator to join our busy Plant division. This role is ideal for someone who enjoys building strong customer relationships, solving problems, and thriving in a high-energy depot setting. As the first point of contact, you will play a key role in delivering outstanding service, coordinating hire requests, supporting logistics, and resolving customer queries. This is a demanding yet rewarding position, offering excellent opportunities for development within a rapidly expanding business.
Please note this is a Monday - Friday office position, you will not be able to work from home, you must also be able to pass a full criminal record clearance check due to potentially needing to become an Airside pass holder at Heathrow.
Hires & Sales Coordinator in Hounslow employer: McGovern Plant Hire
Contact Detail:
McGovern Plant Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hires & Sales Coordinator in Hounslow
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction, rehearse common scenarios you might face. This will boost your confidence and help you handle calls like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to our growth.
We think you need these skills to ace Hires & Sales Coordinator in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hires & Sales Coordinator role. Highlight your previous experience in telephone-based roles and showcase how your skills align with our needs, especially in customer service and sales.
Showcase Your Attention to Detail: We love candidates who pay attention to detail! In your application, provide examples of how you've ensured accuracy in your previous roles. This will demonstrate that you understand why precision is critical in our line of work.
Communicate Clearly: Since effective communication is key, make sure your written application is clear and professional. Use appropriate language and structure your emails well. This will give us a taste of how you handle customer interactions.
Be Proactive and Results-Driven: Let us know about your proactive approach to sales and business development. Share specific instances where you've turned enquiries into sales opportunities. This will show us you're the kind of person who thrives in a fast-paced environment like ours!
How to prepare for a job interview at McGovern Plant Hire
✨Know Your Stuff
Make sure you brush up on the specifics of plant hire and tool hire equipment. Familiarise yourself with common terms and processes, as this will show your potential employer that you're genuinely interested and knowledgeable about the industry.
✨Show Off Your Customer Skills
Prepare examples of how you've successfully handled customer conversations in the past. Think about times when you turned an enquiry into a sale or resolved a tricky situation. This will demonstrate your strong customer service skills and proactive attitude.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, practice articulating how you've ensured accuracy in previous positions. Whether it's preparing price quotations or managing orders, be ready to discuss how you maintain high standards in your work.
✨Communicate Clearly
As you'll be communicating via phone and email, practice your professional telephone manner and clear written communication. Consider doing mock calls or writing sample emails to showcase your ability to convey information effectively and appropriately.
