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For Companies At a Glance
- Tasks: Prepare quotes, manage customer orders, and drive sales growth.
- Company: Join a dynamic plant hire company focused on customer satisfaction.
- Benefits: Monday to Friday role with opportunities for career development.
- Why this job: Be the first point of contact and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Must pass a criminal record check for potential Airside access at Heathrow.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities
- Prepare and provide accurate price quotations, take customer orders, and manage them through to successful completion, with a strong focus on growing the customer base through proactive sales and business development.
- Work closely with the other managers and provide support to the transport team and clients to ensure customer expectations and agreed service standards are consistently exceeded.
What We’re Looking For
- Previous experience in a telephone-based role, with confidence handling customer conversations.
- Exceptional attention to detail and a clear understanding of why accuracy is critical (essential).
- Strong customer service skills with a professional and confident telephone manner (essential).
- Ability to communicate effectively via email, demonstrating clear and appropriate language use.
- A solid understanding of customer needs and the ability to respond accordingly.
- Proven capability to turn enquiries and conversations into sales opportunities.
- A proactive, results-driven attitude with a desire to contribute to business growth.
- Experience using a variety of IT systems efficiently (essential), previous use of Inspire Hire or Syrinx is desirable.
- Knowledge of plant hire and tool hire equipment.
- 2 years + experience in a hire desk position.
Role Overview
Are you motivated, customer-focused, and ready to succeed in a fast-moving environment? We are seeking a driven Hire & Sales Coordinator to join our busy Plant division. This role is ideal for someone who enjoys building strong customer relationships, solving problems, and thriving in a high-energy depot setting. As the first point of contact, you will play a key role in delivering outstanding service, coordinating hire requests, supporting logistics, and resolving customer queries. This is a demanding yet rewarding position, offering excellent opportunities for development within a rapidly expanding business.
Please note this is a Monday - Friday office position, you will not be able to work from home, you must also be able to pass a full criminal record clearance check due to potentially needing to become an Airside pass holder at Heathrow.
Hire Desk & Sales Coordinator in Hounslow employer: McGovern Plant Hire
Contact Detail:
McGovern Plant Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk & Sales Coordinator in Hounslow
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer conversations, try role-playing with a friend or family member. Focus on being clear, confident, and friendly – it’ll make a world of difference during your calls.
✨Tip Number 3
Be proactive! If you see an opportunity to follow up on a lead or a conversation, don’t hesitate. Show them you’re results-driven by turning those enquiries into sales opportunities – it’s what they’re looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the fast-paced environment we thrive in.
We think you need these skills to ace Hire Desk & Sales Coordinator in Hounslow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've handled conversations and turned enquiries into sales opportunities, so share specific examples that showcase your skills!
Be Detail-Oriented: Accuracy is key in this role, so don’t shy away from mentioning your attention to detail. Whether it’s preparing price quotations or managing orders, let us know how you ensure everything is spot on.
Communicate Clearly: Since you'll be communicating via email and phone, it's important to demonstrate your ability to use clear and appropriate language. Keep your application concise and professional, just like you would when speaking to a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which we love!
How to prepare for a job interview at McGovern Plant Hire
✨Know Your Stuff
Make sure you brush up on the specifics of plant hire and tool hire equipment. Familiarise yourself with common terms and processes, as this will show your potential employer that you're genuinely interested and knowledgeable about the industry.
✨Practice Your Pitch
Since this role involves a lot of customer interaction, practice how you would handle various customer scenarios. Think about how to turn enquiries into sales opportunities and be ready to demonstrate your strong customer service skills during the interview.
✨Show Off Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was ensuring accurate price quotations or managing customer orders, being able to highlight these moments will showcase why accuracy is critical in this role.
✨Be Proactive and Results-Driven
During the interview, convey your proactive attitude and desire to contribute to business growth. Share specific instances where you took initiative in previous roles, as this will resonate well with the hiring team looking for someone who thrives in a fast-paced environment.
