Join Downtown Asset Management as a Concierge Nights
Location: Manchester
About Downtown Asset Management
At Downtown Asset Management, we handle the entire resident experience cycle—from Lettings & Property Management to Built to Rent and Estates Management. We offer a fresh approach to residential property with our growing portfolio of rental schemes. Our commitment to quality has earned us Investors in People Gold.
EPIC values:
- Excellence: Creating a united team that takes pride in their work and drives improvement through collaboration.
- Passion: Delivering inspiring spaces through sustainable, inclusive methods.
- Innovation: Embracing creativity to solve industry challenges.
- Collaboration: Aligning with all stakeholders for efficient, high-quality outcomes.
Hours:
7pm – 7am (Nights) 4 shifts on, 4 shifts off (2 hours unpaid break) 1st September start date
Job Description:
As the first point of contact for Residents, you’ll play a crucial role in shaping their experience. We're looking for someone with excellent communication skills, a calm and organised approach, and a genuine passion for helping people. You’d needa sharp eye for detail, proactively reporting maintenance needs and maintaining site safety.. Your duties will include:
Being the go-to Person
- Meet and greet anyone coming through the door in a warm and professional manner.
- Whether it be a question about our amenities or a maintenance request, you’ll be available to assist.
- Coordinate the move-in process, including building directions, apartment inductions, appliance demonstrations, and knowledgeable on the Resident perks.
Keeping the building running smoothly
- You’ll carry out regular checks of the building, fixing any small issues or cleaning emergencies you spot along the way.
- Oversee presentation and operational readiness of the reception, gym, resident lounge and garden areas.
- You’ll manage visitors and contractors, oversee CCTV and patrol the site to help keep our community secure.
Administration and Communication
- Supporting resident events and creating a real sense of community.
- Keeping things organised with parcel management, emails and in-app messages.
- Day-to-day office management, restocking supplies and print services.
Requirements
- Customer service experience in a property or hospitality environment
- A proactive, positive, and adaptable attitude
- A people’s person, who thrives on human interaction
- Dedicated to providing exceptional support and problem solving
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Quick to learn new software and vital skills
- 28 days with Time and a Half Bank Holidays
- 1 days paid ‘Change the World’ volunteering day
Downtown Asset Management is an equal opportunities employer, which seeks to ensure that no applicant receives less favourable treatment on the grounds of; gender, age, disability, religion, belief, sexual orientation, marital status or race.
Concierge Nights 7pm-7am in Manchester employer: McGoff Group
McGoff Group is recognized for its commitment to quality and employee satisfaction, making it an attractive employer. The company's EPIC values foster a collaborative and innovative work culture. Employees enjoy opportunities for professional development and a strong emphasis on health and safety.
