At a Glance
- Tasks: Be the friendly face for residents, ensuring their experience is top-notch and hassle-free.
- Company: Join a forward-thinking property management team with a commitment to excellence.
- Benefits: Enjoy competitive pay, 28 days holiday, and a paid volunteering day.
- Other info: Flexible shifts with a supportive team environment and growth opportunities.
- Why this job: Make a real difference in people's lives while building a vibrant community.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 24000 - 30000 € per year.
Join Downtown Asset Management as a Concierge in Manchester.
About Downtown Asset Management:
At Downtown Asset Management, we handle the entire resident experience cycle—from Lettings & Property Management to Built to Rent and Estates Management. We offer a fresh approach to residential property with our growing portfolio of rental schemes. Our commitment to quality has earned us Investors in People Gold. Our success is rooted in our EPIC values:
- Excellence: Creating a united team that takes pride in their work and drives improvement through collaboration.
- Passion: Delivering inspiring spaces through sustainable, inclusive methods.
- Innovation: Embracing creativity to solve industry challenges.
- Collaboration: Aligning with all stakeholders for efficient, high-quality outcomes.
Hours: 46pw looking for x2 7am – 7pm (Days) and x2 7pm – 7am (Nights) 4 shifts on, 4 shifts off (2 hours unpaid break).
Job Description:
As the first point of contact for Residents, you’ll play a crucial role in shaping their experience. We're looking for someone with excellent communication skills, a calm and organized approach, and a genuine passion for helping people. You’d need a sharp eye for detail, proactively reporting maintenance needs and maintaining site safety.
Your duties will include:
- Being the go-to Person: Meet and greet anyone coming through the door in a warm and professional manner. Whether it be a question about our amenities or a maintenance request, you’ll be available to assist. Coordinate the move-in process, including building directions, apartment inductions, appliance demonstrations, and knowledgeable on the Resident perks.
- Keeping the building running smoothly: You’ll carry out regular checks of the building, fixing any small issues or cleaning emergencies you spot along the way. Oversee presentation and operational readiness of the reception, gym, resident lounge and garden areas. You’ll manage visitors and contractors, oversee CCTV and patrol the site to help keep our community secure.
- Administration and Communication: Supporting resident events and creating a real sense of community. Keeping things organised with parcel management, emails and in-app messages. Day-to-day office management, restocking supplies and print services.
Requirements:
- Customer service experience in a property or hospitality environment.
- A proactive, positive, and adaptable attitude.
- A people’s person, who thrives on human interaction.
- Dedicated to providing exceptional support and problem solving.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Quick to learn new software and vital skills.
Benefits:
- 28 days with Time and a Half Bank Holidays.
- 1 day paid ‘Change the World’ volunteering day.
Downtown Asset Management is an equal opportunities employer, which seeks to ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race.
Concierge in Manchester employer: McGoff Group
At Downtown Asset Management, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Concierge in Manchester, you will be part of a dedicated team that values excellence, passion, innovation, and collaboration, ensuring that every day brings new opportunities to make a meaningful impact on our residents' experiences. With benefits like 28 days of annual leave, a paid volunteering day, and a commitment to professional development, we offer a rewarding environment for those who thrive on human interaction and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Downtown Asset Management's values and mission. This way, you can show how your own passion for customer service aligns with their commitment to excellence and collaboration.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll be the first point of contact for residents. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved a process. This will demonstrate your proactive attitude and adaptability, which are key traits for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Downtown Asset Management team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Concierge in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping people and your enthusiasm for the role.
Tailor Your Application:Make sure to tailor your application to match our EPIC values. Highlight your experiences that demonstrate excellence, passion, innovation, and collaboration. This will show us that you understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at McGoff Group
✨Know the Company Inside Out
Before your interview, take some time to research Downtown Asset Management. Understand their EPIC values and how they approach resident experiences. This will not only show your interest but also help you align your answers with their core principles.
✨Showcase Your People Skills
As a Concierge, you'll be the first point of contact for residents. Prepare examples from your past experiences where you've excelled in customer service or resolved conflicts. Highlight your ability to communicate effectively and maintain a calm demeanour under pressure.
✨Demonstrate Proactivity and Attention to Detail
Think of instances where you've taken initiative or spotted issues before they became problems. Whether it’s managing maintenance requests or ensuring the building is presentable, showing that you can think ahead will impress the interviewers.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the role, team dynamics, or upcoming projects at Downtown Asset Management. This shows your genuine interest and helps you assess if it's the right fit for you.
