Account Manager - Rail Infrastructure Recruitment in Luton

Covering South East / South West, based in Watford Head Office. £50k + Bonus.

Are you an experienced recruitment leader with a track record of owning key client accounts, driving growth, and delivering consistently high service levels within complex infrastructure environments? We have an exciting opportunity for an Account Manager to lead and develop a high-performing recruitment team responsible for supplying critical Sentinel-qualified rail skills to a newly secured, strategic client. This permanent role sits at the heart of a brand-new framework win, offering the successful candidate the chance to shape service delivery from the outset, embed strong client relationships, and build a scalable, future-proofed recruitment operation alongside an established and supportive team.

THE COMPANY

MSS Infrastructure (formerly McGinley Support Services) is one of the UK's largest specialist, privately owned recruitment businesses providing the Infrastructure sector of the Construction and Rail industry with permanent, contract, and temporary staff at all levels and skills. We have been consulting and recruiting for over five decades and presently working on the biggest major infrastructure projects in Europe. Having just concluded an excellent 2025 which included growth in revenue and profits, we are poised for further success this year.

THE ROLE

Acting as the primary commercial and operational lead for a newly secured rail framework, this role carries full accountability for the performance, retention and growth of a contingent rail infrastructure workforce supplied across multiple delivery partners. Close collaboration with internal stakeholders and client-side contacts is central to the role, including leading staffing discussions, attending mobilisation and handover meetings, and building trusted relationships that underpin service excellence and unlock further supply opportunities.

Commercial ownership of the account is a core requirement, with responsibility for identifying, developing and converting opportunities throughout the life of the framework using performance insight, market knowledge and client engagement. Overall service delivery across the framework sits within the remit of the Account Manager, including setting service expectations, managing delivery against agreed KPIs, and supporting clients with both short-term requirements and longer-term workforce planning.

Contractual performance, compliance and escalation management form a key part of the role, ensuring issues are resolved effectively and customer confidence is maintained at all times. Leadership of the account team includes ensuring the right balance of skills and capability is in place to meet demand, alongside maintaining accurate systems, reporting and governance in line with company processes and policies. Contribution to monthly and annual budgeting and planning cycles is expected, supported by clear progress updates and commercial commentary to inform financial reporting and decision-making.

EXPERIENCE

Essential: Proven experience working within rail infrastructure projects, including the recruitment and supply of Sentinel-qualified rail skills and direct engagement with rail contractors. Demonstrable background in managing complex client accounts or frameworks within a recruitment or workforce solutions environment.

If you are able to meet the criteria outlined above and want to join an ambitious, growing team, then we can't wait to meet you. Please apply now!

We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure.

As an equal opportunities employer, MSSI is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSSI. MSSI Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.