At a Glance
- Tasks: Drive our iconic open-top buses while providing top-notch customer service.
- Company: Join McGill's, the largest independent bus company in the UK, with a family feel.
- Benefits: Enjoy free travel for you and your partner, competitive pay, and a stylish uniform.
- Other info: Great opportunities for career progression and a supportive team environment.
- Why this job: Be the face of our business and make a difference in your community.
- Qualifications: Valid UK PCV driving license and excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Here at McGill's, we are passionate about setting standards, providing fantastic customer service, and developing one of the best teams in the industry. McGill's is the largest independent and family-owned bus company in the UK which means we're small enough to care but big enough to make a difference. We're dedicated to rewriting the rules of providing great bus services across the communities we serve and that’s why we need you to help us write the next chapter in our story.
We’re looking for great individuals to join our driving team at our Aberdeen depot as Open Top Tour Drivers. You’ll be given all the support you need from our friendly team who will look out for you from day 1 through all of your time with the company – some of our colleagues have been here for more than 40 years. We also provide continuing professional development and training - a number of our colleagues started as drivers and now are part of the management team.
Main duties:
- Provide the best customer care and strive for excellence
- A focus on driving standards and passenger safety
- Act as the face of our business providing support and information
- Embrace our company beliefs and operational standards
- Tackle any challenge with positivity, ensuring we deliver on every single journey
What you can bring to us:
- You will need to hold a valid UK PCV driving license, held for longer than 6 months and with 6 or less penalty points and current Driver CPC qualification.
- Excellent verbal communication skills
- Excellent numeracy skills
- Embrace flexibility and adaptability
What we can offer you:
- Free travel for you and your partner across the group's wider network
- An excellent hourly rate
- Suit up in style with a company branded uniform that speaks volumes about professionalism
- Company pension scheme
- Excellent internal opportunities for progression to enhance your career further
Our recruitment process:
- Click the apply button and complete our online application form attaching your CV or alternatively send your CV to Xplore Dundee.
Xplore Dundee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues creating a culture of respect by supporting and empowering each other. We believe that diversity contributes to our company culture enhancing our ability to be more innovative and stronger as one.
Job Type: Full-time
Expected hours: No less than 38 per week
Benefits: Company pension, On-site parking
Work Location: In person
Open Top Tour Drivers in Aberdeen employer: McGill's Xplore
At McGill's, we pride ourselves on being a family-owned bus company that values its employees and fosters a supportive work environment. As an Open Top Tour Driver at our Aberdeen depot, you'll enjoy excellent benefits such as free travel for you and your partner, a competitive hourly rate, and opportunities for career progression within a team that has a strong sense of camaraderie and commitment to customer service. Join us to be part of a company that not only cares about its staff but also actively invests in their professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Open Top Tour Drivers in Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at McGill's Xplore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like McGill's Xplore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Open Top Tour Drivers in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to McGill's Xplore:Your cover letter is your chance to shine! Tell us why you want to work at McGill's Xplore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at McGill's Xplore!
How to prepare for a job interview at McGill's Xplore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
