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- Tasks: Manage high-value clients in the Crypto/Blockchain space, ensuring exceptional service and satisfaction.
- Company: Join a dynamic team in the rapidly growing Crypto/Blockchain industry.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Forge strong relationships with top-tier clients while making an impact in a cutting-edge field.
- Qualifications: Experience in account management or customer success, preferably in crypto or fintech.
- Other info: Fluency in multiple languages is a plus; be part of a collaborative and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dedicated, results-oriented Account Manager to join our client's expanding VIP Account Management team within the Crypto/Blockchain space. In this role, you will manage a portfolio of high-value Main App clients, providing exceptional service to boost satisfaction, retention, and revenue growth. Your goal is to forge strong, trusted relationships with top-tier clients, delivering tailored support, insights, and engagement to maximize their platform experience.
- Deliver exceptional, proactive support, ensuring prompt responses and tailored solutions to client inquiries.
- Track client activity and assets under management (AUM) to identify growth opportunities and address potential churn risks.
- Promote increased platform usage and trading frequency by introducing relevant tools and features.
- Measure client satisfaction through NPS and feedback channels, continuously refining service delivery.
- Partner with Product, Marketing, Risk, and Compliance teams to create a cohesive client experience and advocate for client needs internally.
- Expand business opportunities through client referrals, network growth, and fostering deep, trust-based relationships.
Experience in account management, sales, or customer success, preferably in crypto, fintech, or financial services. Proven track record of serving high-value/HNW clients with top-tier service. Fluency in one or more languages relevant to your market; highly organized, data-driven, and focused on results.
Manager-Account Manager employer: MCG Talent
Contact Detail:
MCG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the crypto and blockchain space. Understanding the nuances of this industry will not only help you in interviews but also demonstrate your genuine interest and commitment to the role.
✨Tip Number 2
Network with professionals already working in account management within the crypto sector. Attend relevant events or join online forums to connect with potential colleagues and gain insights into what makes a successful Account Manager in this field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-value clients in the past. Highlight your ability to build trust and deliver tailored solutions, as these are key skills for the role.
✨Tip Number 4
Showcase your data-driven approach by being ready to discuss how you've used metrics like NPS to measure client satisfaction and drive improvements. This will illustrate your analytical skills and focus on results, which are crucial for this position.
We think you need these skills to ace Manager-Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the crypto, fintech, or financial services sectors. Emphasise your track record of serving high-value clients and any specific achievements that demonstrate your results-oriented approach.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the crypto/blockchain space and how your skills align with the role. Mention your ability to forge strong relationships and provide exceptional service, as well as your experience in tracking client activity and identifying growth opportunities.
Showcase Language Skills: If you are fluent in any languages relevant to the market, be sure to highlight this in both your CV and cover letter. This can set you apart from other candidates and demonstrate your ability to engage with a diverse client base.
Demonstrate Data-Driven Decision Making: Provide examples in your application of how you have used data to drive results in previous roles. Discuss your experience with measuring client satisfaction and refining service delivery based on feedback, as this aligns with the expectations of the position.
How to prepare for a job interview at MCG Talent
✨Understand the Crypto/Blockchain Landscape
Familiarise yourself with the latest trends and developments in the crypto and blockchain space. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your genuine interest in the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you successfully managed high-value clients. Highlight how you built relationships, addressed their needs, and contributed to their satisfaction and retention.
✨Demonstrate Data-Driven Decision Making
Be ready to discuss how you use data to track client activity and identify growth opportunities. Share specific metrics or tools you've used in the past to measure client satisfaction and drive results.
✨Prepare for Cross-Department Collaboration
Since the role involves partnering with various teams, think of examples where you successfully collaborated with other departments. Emphasise your ability to advocate for client needs while working towards common goals.
