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- Tasks: Lead and expand a team of Account Managers for high-value clients in finance sectors.
- Company: Join a forward-thinking organisation at the forefront of cryptocurrency and traditional finance.
- Benefits: Enjoy competitive perks, a dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a vibrant culture that values innovation and client relationships in a fast-paced industry.
- Qualifications: 8 years in account management or sales, with experience in crypto or financial services preferred.
- Other info: This role offers a chance to shape strategies and drive business growth across diverse markets.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a forward-thinking organization operating across cryptocurrency, traditional finance (TradFi), and classic financial services, is seeking an entrepreneurial and customer-centric Region Director of Account Management to lead and expand their VIP Account Management function.
This role will focus on building and leading a team of Account Managers to deliver exceptional, personalized service to high-value clients, fostering strong relationships to drive satisfaction, retention, and revenue growth.
Responsibilities:- Leadership & Team Development: Build, lead, and scale a high-performing team of Account Managers dedicated to serving high-value clients across crypto, TradFi, and classic FS sectors. Establish best practices, processes, and KPIs to ensure outstanding account management and client service. Provide coaching and mentorship to Account Managers, empowering them with the skills, strategies, and insights needed to strengthen client relationships.
- Client Management & Business Growth: Develop and implement regional strategies to maximize client revenue, retention, trading activity, and assets under management (AUM) in crypto, traditional, and financial services markets. Deliver white-glove service to top-tier clients through proactive engagement, market insights, and tailored support. Identify and drive cross-sell and upsell opportunities to enhance product and service adoption among high-value clients. Build robust referral networks to expand business through existing client relationships.
- Regional Strategy & Market Execution: Act as the primary regional representative, aligning business strategies with market trends and client needs across diverse financial sectors. Develop deep market intelligence and competitive insights to uncover new growth opportunities in crypto, TradFi, and FS. Collaborate with internal teams (Product, Legal/Compliance, Operations) to advocate for client needs and market-driven solutions.
- Data-Driven Performance Management: Monitor and optimize key metrics such as trading volume, frequency, AUM, and client engagement across financial platforms. Analyze account performance data to identify trends, opportunities, and areas for improvement. Own regional business performance, setting and achieving ambitious KPIs.
- 8 years of experience in account management, sales, or relationship management within cryptocurrency, traditional finance, fintech, or classic financial services.
- Proven track record of building and leading high-performing teams, with strong skills in hiring, coaching, and talent development.
- Entrepreneurial mindset with a proactive approach to problem-solving and adaptability in a dynamic, fast-paced environment.
- Knowledge of crypto trading, market dynamics, traditional financial instruments, or retail trading behaviors is a plus.
Director of Account Management employer: MCG Talent
Contact Detail:
MCG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Account Management
✨Tip Number 1
Network within the cryptocurrency and financial services sectors. Attend industry events, webinars, and meetups to connect with professionals who can provide insights or referrals. Building relationships in these spaces can give you an edge when applying for this role.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've built and developed high-performing teams in your previous roles. Be prepared to discuss specific strategies you've implemented that led to improved client satisfaction and retention.
✨Tip Number 3
Familiarise yourself with the latest trends and developments in both cryptocurrency and traditional finance. Being knowledgeable about current market dynamics will not only help you in interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 4
Prepare to discuss data-driven performance management. Be ready to explain how you've used metrics to drive business growth and improve client engagement in your past roles. This will show that you understand the importance of analytics in account management.
We think you need these skills to ace Director of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, sales, or relationship management, particularly within cryptocurrency and traditional finance. Use specific examples to demonstrate your leadership skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your entrepreneurial mindset and customer-centric approach. Mention how your experience aligns with the responsibilities of leading a team of Account Managers and driving client satisfaction and revenue growth.
Highlight Key Metrics: In your application, emphasise your ability to monitor and optimise key performance indicators (KPIs). Provide examples of how you've successfully driven client engagement and revenue growth in previous roles.
Showcase Market Knowledge: Demonstrate your understanding of market dynamics in both cryptocurrency and traditional finance. Mention any relevant insights or strategies you've implemented in past positions that could benefit the prospective employer.
How to prepare for a job interview at MCG Talent
✨Showcase Your Leadership Skills
As a Director of Account Management, you'll need to demonstrate your ability to build and lead high-performing teams. Prepare examples from your past experiences where you've successfully coached and developed team members, highlighting the impact on client satisfaction and revenue growth.
✨Understand the Market Landscape
Familiarise yourself with the current trends in cryptocurrency, traditional finance, and financial services. Be ready to discuss how these trends can influence client management strategies and how you would leverage market insights to drive business growth.
✨Prepare for Client-Centric Scenarios
Expect questions that assess your approach to delivering exceptional service to high-value clients. Think of specific instances where you've provided tailored support or identified cross-sell opportunities, and be prepared to discuss the outcomes.
✨Demonstrate Data-Driven Decision Making
Since the role involves monitoring key performance metrics, be ready to talk about how you've used data to inform your strategies in previous roles. Discuss any tools or methodologies you've employed to analyse account performance and drive improvements.
