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- Tasks: Ensure 24/7 uptime for blockchain applications and collaborate with engineering teams.
- Company: Join a leading tech firm in the heart of London.
- Benefits: Competitive salary, onsite work, and opportunities for professional growth.
- Why this job: Be at the forefront of blockchain technology and make a real impact.
- Qualifications: Experience in application support and a passion for blockchain tech.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Engineer
Location: London, United Kingdom (Onsite)
Eligibility: Open to local EU-based talent
About the Role
Our client is seeking a skilled Application Support Engineer to ensure the stability, performance, and continuous operation of their blockchain-based applications in production. This role requires a proactive individual who can manage multiple environments, coordinate with engineering teams, and drive operational excellence across production systems.
Key Responsibilities
- Ensure 24/7 application uptime and performance in production environments.
- Manage and maintain non-production environments such as pre-production and staging.
- Develop a deep understanding of application features and all supported blockchains.
- Collaborate closely with both application and infrastructure engineers to ensure smooth and safe production deployments.
- Apply fixes, improvements, and optimizations across applications and infrastructure when needed.
- Identify and mitigate potential issues that could impact uptime, scalability, or performance.
- Monitor, troubleshoot, and triage production alerts and incidents in real time.
- Lead and coordinate incident and problem management, including post-resolution analysis and follow-ups.
- Continuously enhance monitoring tools, alerting systems, and operational processes.
- Coordinate and document Disaster Recovery (DR) testing and audits.
- Maintain and support blockchain infrastructure (DevOps knowledge is advantageous).
- For senior profiles: serve as the main point of communication with stakeholders during application incidents and production updates.
Requirements
- Proven experience in application support, production operations, or site reliability.
- Solid understanding of blockchain technologies or willingness to learn.
- Experience with monitoring tools, logging systems, and alert management.
- Familiarity with DevOps concepts (CI/CD, containerization, infrastructure as code).
- Strong troubleshooting, analytical, and communication skills.
- Ability to work cross-functionally with engineering and product teams.
- Based in the EU and open to working onsite in London.
Preferred Skills
- Experience with AWS, GCP, or Azure.
- Knowledge of Kubernetes, Docker, Terraform, or related technologies.
- Exposure to incident management frameworks (ITIL, SRE principles).
- Experience supporting financial or blockchain-based applications.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
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Blockchain Application Support Engineer employer: MCG Talent
Contact Detail:
MCG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blockchain Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the blockchain space on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Engineer role.
✨Tip Number 2
Get your hands dirty with some practical experience. If you haven’t already, try setting up a small blockchain project or contribute to open-source projects. This will not only boost your skills but also give you something impressive to talk about in interviews!
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of monitoring tools and incident management frameworks. We recommend practising with friends or using online resources to simulate interview scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to get noticed and shows you’re serious about the role. Plus, we love seeing familiar names pop up in our applications!
We think you need these skills to ace Blockchain Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and any relevant blockchain knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about blockchain technology and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can manage incidents and improve processes, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at MCG Talent
✨Know Your Blockchain Basics
Make sure you brush up on your blockchain knowledge before the interview. Understand the key concepts and technologies that underpin blockchain applications, as this will show your potential employer that you're genuinely interested and capable of handling the role.
✨Familiarise Yourself with Monitoring Tools
Since the role involves monitoring and troubleshooting production alerts, it’s crucial to be familiar with common monitoring tools and logging systems. If you have experience with specific tools like AWS CloudWatch or Prometheus, be ready to discuss how you've used them in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about past incidents you've managed and be prepared to explain your thought process, the steps you took, and the outcomes. This will demonstrate your analytical skills and ability to work under pressure.
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to talk about how you've worked cross-functionally with engineering and product teams. Share examples of successful projects where teamwork played a vital role, highlighting your communication skills and ability to coordinate effectively.
