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- Tasks: Manage high-value clients, providing tailored support and insights to enhance their experience.
- Company: Join a dynamic team in the exciting Crypto/Blockchain industry, focused on VIP account management.
- Benefits: Enjoy a results-driven environment with opportunities for growth and professional development.
- Why this job: Forge strong relationships with top-tier clients while making an impact in a fast-paced sector.
- Qualifications: 4+ years in client-facing roles, preferably in crypto or fintech, with excellent communication skills.
- Other info: Fluency in relevant languages and cultural sensitivity are essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for a dedicated, results-oriented Account Manager to join our client\’s expanding VIP Account Management team within the Crypto/Blockchain space.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
In this role, you\’ll manage a portfolio of high-value Main App clients, providing exceptional service to boost satisfaction, retention, and revenue growth. Your goal is to forge strong, trusted relationships with top-tier clients, delivering tailored support, insights, and engagement to maximize their platform experience.
Key Responsibilities
- Oversee a portfolio of high-value traders, acting as their dedicated point of contact and champion.
- Deliver exceptional, proactive support, ensuring prompt responses and tailored solutions to client inquiries.
- Provide customized market insights, platform recommendations, and strategic guidance to enhance client engagement and loyalty.
- Uncover and implement cross-sell and upsell opportunities that align with client goals and usage patterns.
- Track client activity and assets under management (AUM) to identify growth opportunities and address potential churn risks.
- Promote increased platform usage and trading frequency by introducing relevant tools and features.
- Measure client satisfaction through NPS and feedback channels, continuously refining service delivery.
- Partner with Product, Marketing, Risk, and Compliance teams to create a cohesive client experience and advocate for client needs internally.
- Expand business opportunities through client referrals, network growth, and fostering deep, trust-based relationships.
Requirements
- 4+ years in client-facing roles (e.g., account management, sales, or customer success), preferably in crypto, fintech, or financial services.
- Proven track record of serving high-value/HNW clients with top-tier service.
- Strong knowledge of crypto markets and trader behavior (or a keen interest to learn quickly).
- Fluency in one or more languages relevant to your market; cultural sensitivity is essential.
- Highly organized, data-driven, and focused on results.
- Excellent communication and interpersonal skills, with the ability to build trust.
- Thrives in a fast-paced, compliance-focused environment.
Interested? Apply NOW or drop me a message at Harry@mcgtalent.io.
Account Manager employer: MCG Talent
Contact Detail:
MCG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the crypto and blockchain space. Being knowledgeable about current market dynamics will not only help you in interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals already working in account management within the crypto sector. Attend relevant events or join online forums to connect with potential colleagues and gain insights into what makes a successful Account Manager in this field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-value clients in the past. Highlight your ability to build trust and deliver tailored solutions, as these are key aspects of the role.
✨Tip Number 4
Showcase your data-driven approach by being ready to discuss how you've used analytics to track client activity and identify growth opportunities. This will align well with the expectations for the Account Manager position.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in client-facing roles within the crypto or fintech sectors. Use specific examples that demonstrate your ability to manage high-value clients and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the crypto industry and your understanding of trader behaviour. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to provide tailored support and insights.
Highlight Relevant Skills: In your application, emphasise your organisational skills, data-driven approach, and excellent communication abilities. Provide examples of how you've successfully built trust with clients and contributed to their satisfaction and retention.
Showcase Cultural Sensitivity: If you speak multiple languages or have experience working with diverse clients, make sure to mention this in your application. Highlighting your cultural sensitivity can set you apart, especially in a global market like crypto.
How to prepare for a job interview at MCG Talent
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing high-value clients. Highlight specific examples where you've successfully built relationships and provided exceptional service, as this is crucial for the role.
✨Demonstrate Knowledge of Crypto Markets
Since the position is within the crypto/blockchain space, brush up on current trends and trader behaviour. Showing a keen interest and understanding of the market will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think about past experiences where you resolved issues or identified growth opportunities, and be ready to share those stories.
✨Emphasise Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you've effectively communicated with clients in the past.
