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- Tasks: Manage high-value clients in the exciting Crypto/Blockchain space.
- Company: Join a dynamic team focused on VIP Account Management.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and learning.
- Why this job: Forge strong relationships while delivering tailored support to top-tier clients.
- Qualifications: 4+ years in client-facing roles, preferably in crypto or fintech.
- Other info: Fluency in multiple languages is a plus; apply now!
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dedicated, results-oriented Account Manager to join our client's expanding VIP Account Management team within the Crypto/Blockchain space. In this role, you will manage a portfolio of high-value Main App clients, providing exceptional service to boost satisfaction, retention, and revenue growth. Your goal is to forge strong, trusted relationships with top-tier clients, delivering tailored support, insights, and engagement to maximize their platform experience.
Key Responsibilities
- Oversee a portfolio of high-value traders, acting as their dedicated point of contact and champion.
- Deliver exceptional, proactive support, ensuring prompt responses and tailored solutions to client inquiries.
- Provide customized market insights, platform recommendations, and strategic guidance to enhance client engagement and loyalty.
- Uncover and implement cross-sell and upsell opportunities that align with client goals and usage patterns.
- Track client activity and assets under management (AUM) to identify growth opportunities and address potential churn risks.
- Promote increased platform usage and trading frequency by introducing relevant tools and features.
- Measure client satisfaction through NPS and feedback channels, continuously refining service delivery.
- Partner with Product, Marketing, Risk, and Compliance teams to create a cohesive client experience and advocate for client needs internally.
- Expand business opportunities through client referrals, network growth, and fostering deep, trust-based relationships.
Requirements
- 4+ years in client-facing roles (e.g., account management, sales, or customer success), preferably in crypto, fintech, or financial services.
- Proven track record of serving high-value/HNW clients with top-tier service.
- Strong knowledge of crypto markets and trader behavior (or a keen interest to learn quickly).
- Fluency in one or more languages relevant to your market; cultural sensitivity is essential.
- Highly organized, data-driven, and focused on results.
- Excellent communication and interpersonal skills, with the ability to build trust.
- Thrives in a fast-paced, compliance-focused environment.
Interested? Apply NOW or drop me a message at Harry@mcgtalent.io.
Account Manager employer: MCG Talent
Contact Detail:
MCG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the crypto and blockchain space. Being knowledgeable about current market dynamics will not only help you during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals already working in account management within the crypto sector. Attend relevant events or join online forums to connect with potential colleagues and gain insights into what makes a successful Account Manager in this field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-value clients in the past. Highlight your ability to build trust and deliver tailored solutions, as these are key aspects of the role.
✨Tip Number 4
Showcase your communication skills by engaging with the company's social media channels or blog. Comment thoughtfully on their posts or share relevant content, which can help you stand out and demonstrate your enthusiasm for the role.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Manager in the Crypto/Blockchain space. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 4+ years of experience in client-facing roles. Provide specific examples of how you've successfully managed high-value clients and delivered exceptional service.
Showcase Your Knowledge: Demonstrate your understanding of crypto markets and trader behaviour. If you have a keen interest in these areas, mention any relevant courses or self-study you've undertaken to show your commitment to learning.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the key responsibilities outlined in the job description. Use this opportunity to convey your passion for the industry and how you can contribute to the company's success.
How to prepare for a job interview at MCG Talent
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of crypto markets and trader behaviour. Being able to discuss current trends and insights will show that you're not just interested in the role, but also passionate about the industry.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with high-value clients in the past. Highlight your ability to provide tailored support and solutions that meet their specific needs.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles, especially in client-facing situations. Employers want to see that you can think on your feet and provide proactive support to clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client management and how they measure success. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
