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For Companies At a Glance
- Tasks: Manage service delivery and ensure platform performance in a dynamic IT environment.
- Company: Join a respected investment business known for its commitment to operational excellence.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Be part of a high-impact team driving continuous improvement and innovation.
- Qualifications: Experience in service delivery and strong knowledge of ITIL v4 required.
- Other info: Position available in either Edinburgh or Glasgow, offering flexibility in location.
The predicted salary is between 48000 - 72000 £ per year.
An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow. This role will suit someone with strong end-to-end service lifecycle experience, covering everything from proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform.
Key Responsibilities:
- Take ownership of platform performance and service reliability.
- Manage the full service lifecycle, ensuring stability, security, and efficiency.
- Oversee infrastructure components including VM, containers, networking, and patching.
- Lead regular third-party supplier reviews, ensuring performance aligns with contractual agreements.
- Drive continuous improvement through robust stakeholder and supplier engagement.
- Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery.
Requirements:
- Proven experience in service delivery and platform ownership within complex IT environments.
- Strong working knowledge of ITIL v4, particularly in relationship, supplier, and service management.
- Familiarity with infrastructure technologies including VMs, containers, networking, and patch management.
- Confident in managing 3rd party providers and conducting regular service reviews.
- Excellent stakeholder management and communication skills.
This is an excellent opportunity to join a respected investment business in a critical, high-impact role ensuring operational excellence and platform stability.
Information Technology Service Delivery Manager employer: McFall Recruitment Limited
Contact Detail:
McFall Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 best practices, especially in service management and supplier coordination. This knowledge will not only help you understand the role better but also demonstrate your commitment to industry standards during discussions.
✨Tip Number 2
Network with professionals in the investment sector or those already working as Service Delivery Managers. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed service delivery and platform performance in previous roles. Highlighting your experience with VMs, containers, and networking will show that you have the technical expertise needed for this position.
✨Tip Number 4
Research the company’s recent projects and initiatives related to service delivery. Being knowledgeable about their operations will allow you to tailor your conversation and demonstrate genuine interest in contributing to their success.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery and platform ownership. Emphasise your familiarity with ITIL v4 and any relevant infrastructure technologies like VMs and containers.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the role. Mention specific examples of how you've managed service lifecycles and improved service reliability in previous positions.
Highlight Key Skills: Clearly outline your skills in stakeholder management and communication. Provide examples of how you've successfully engaged with third-party suppliers and driven continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no typos or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at McFall Recruitment Limited
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL v4 principles during the interview. Be prepared to discuss how you've applied these best practices in previous roles, especially in relation to service management and supplier coordination.
✨Demonstrate Service Lifecycle Experience
Be ready to provide specific examples of how you've managed the full service lifecycle in past positions. Discuss your approach to ensuring stability, security, and efficiency, and how you’ve handled incidents and proactive monitoring.
✨Prepare for Technical Questions
Since the role involves overseeing infrastructure components, brush up on your knowledge of VMs, containers, networking, and patch management. Expect technical questions that assess your familiarity with these technologies and how they relate to service delivery.
✨Highlight Stakeholder Management Skills
Communication is key in this role, so be prepared to discuss your experience in managing stakeholders and third-party providers. Share examples of how you've engaged with them to drive continuous improvement and ensure performance aligns with contractual agreements.
