At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage service desk tickets.
- Company: Join a dynamic Digital Services team in Edinburgh.
- Benefits: Gain hands-on experience and build a strong IT foundation.
- Other info: Work in a collaborative environment with opportunities for travel.
- Why this job: Perfect for early career starters looking to grow in tech.
- Qualifications: 1-2 years of professional experience in IT support.
The predicted salary is between 31500 - 38500 £ per year.
IT Service Desk Analyst to join our Digital Services team in Edinburgh. If you enjoy helping people, solving problems and learning new technologies, this role will give you hands-on experience across a wide range of systems while building a strong foundation for your future in IT.
As part of our Service Desk, you'll be the first point of contact for IT requests and incidents - supporting laptops, mobile devices, software applications and core business systems. You'll learn how to troubleshoot issues, manage tickets, communicate clearly with users, and work across both 1st and 2nd line support.
You'll also gain exposure to account management, remote working tools, documentation, and modern workplace technologies. This role is based in our Edinburgh office, 5 days a week, with occasional travel to other offices when required; ideally suited to someone who is early career with 1-2 years experience.
What you'll be doing:
- Handling IT support requests as the first point of contact
- Managing and prioritising Service Desk tickets through to resolution
- Troubleshooting technical issues and escalating when needed
- Communicating clearly with users in a friendly, non-technical way
- Creating and managing user accounts across multiple systems
- Monitoring and releasing quarantined emails
- Supporting remote working setups
- Keeping Service Desk documentation clear and up to date
Tech you'll work with:
- Dell laptops
- Windows 11
- Microsoft 365
- Multi-Factor Authentication tools
- BigHand digital dictation
- iManage Work10 (DMS)
- iOS mobile devices
Help Desk Coordinator employer: McFall Recruitment Limited
As an AI Solutions Engineer at our innovative company in Edinburgh, you'll be part of a dynamic team dedicated to transforming the wealth management industry through cutting-edge AI technology. We foster a collaborative work culture that prioritises employee growth, offering opportunities to shape impactful solutions while enjoying a competitive salary and the chance to work with leading technologies like Microsoft Foundry. Join us to not only advance your career but also contribute to meaningful change in how businesses operate.
Contact Details:
McFall Recruitment Limited Recruitment Team
