At a Glance
- Tasks: Manage service delivery and coordinate maintenance for key account customers.
- Company: Join a leading commercial catering engineering company with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Be the go-to person for customers and make a real difference in service delivery.
- Qualifications: Strong communication skills and experience in customer service or coordination roles.
The predicted salary is between 30000 - 40000 £ per year.
The Service Co-ordinator manages service delivery for key account customers within a commercial catering engineering environment, coordinating reactive and planned maintenance while ensuring service level agreements (SLAs) and customer expectations are consistently met.
Key Responsibilities
- Act as the primary point of contact for key account customers.
- Build and maintain strong customer relationships.
- Coordinate reactive and planned maintenance jobs and monitor jobs through to completion.
- Ensure SLA and KPI compliance, escalating urgent issues where required.
- Liaise with engineers, office staff, and suppliers to ensure efficient service delivery.
- Keep customers informed of job progress and resolve service issues promptly.
- Produce service reports, monitor performance, and identify improvement opportunities.
- Ensure accurate documentation, invoicing, costing and compliance.
KPIs (Key Performance Indicators)
- SLA compliance and response times.
- Job completion and turnaround times.
- Accuracy and timeliness of communication and reporting.
Service Coordinator employer: MCEDGE LTD
As a Service Coordinator with us, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a strong emphasis on teamwork, and opportunities to enhance your skills while working closely with key account customers in the commercial catering engineering sector. Join us to be part of a company that values your contributions and fosters a culture of excellence and innovation.
