At a Glance
- Tasks: Coordinate service delivery for key account customers in a dynamic catering engineering environment.
- Company: Join a leading company in commercial catering engineering with a focus on customer satisfaction.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and customer relationships.
- Why this job: Be the go-to person for customers and make a real difference in service delivery.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
The Service Co-ordinator manages service delivery for key account customers within a commercial catering engineering environment, coordinating reactive and planned maintenance while ensuring service level agreements (SLAs) and customer expectations are consistently met.
Key Responsibilities
- Act as the primary point of contact for key account customers.
- Build and maintain strong customer relationships.
- Coordinate reactive and planned maintenance jobs and monitor jobs through to completion.
- Ensure SLA and KPI compliance, escalating urgent issues where required.
- Liaise with engineers, office staff, and suppliers to ensure efficient service delivery.
- Keep customers informed of job progress and resolve service issues promptly.
- Produce service reports, monitor performance, and identify improvement opportunities.
- Ensure accurate documentation, invoicing, costing and compliance.
KPIS (Key Performance Indicators)
- SLA compliance and response times.
- Job completion and turnaround times.
- Accuracy and timeliness of communication and reporting.
Skills & Experience
Essential
- Strong organisational and multitasking skills.
- Excellent communication and customer service skills.
- Ability to prioritise workloads and work under pressure.
Desirable
- Experience in service coordination, scheduling, or customer service within engineering, facilities management, or commercial catering sectors.
- Knowledge of service management systems and Microsoft Office.
- Understanding of commercial catering equipment or engineers services.
- Understanding of SLAs, KPIs, and service reporting.
- Experience supporting key account or contract customers.
Personal Attributes
- Highly organised and detail-oriented.
- Proactive with strong problem-solving skills.
- Customer-focused and team-oriented.
- Adaptable, resilient, and able to manage competing priorities.
Adult Service Co-ordinator (Full Time) (Permanent) in Inverness employer: MCEDGE LTD
As an Adult Service Co-ordinator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and career advancement opportunities while ensuring a healthy work-life balance. Located in a vibrant area, we provide our employees with unique advantages such as access to local amenities and a strong community spirit, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Adult Service Co-ordinator (Full Time) (Permanent) in Inverness
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like MCEDGE LTD just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at MCEDGE LTD. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Adult Service Co-ordinator (Full Time) (Permanent) in Inverness
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Adult Service Co-ordinator (Full Time) (Permanent) role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At MCEDGE LTD, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at MCEDGE LTD
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at MCEDGE LTD, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At MCEDGE LTD, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
