At a Glance
- Tasks: Manage service delivery for key account customers in a dynamic catering engineering environment.
- Company: Join a leading company in commercial catering with a focus on customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Fast-paced environment with opportunities to grow and learn in the engineering sector.
- Why this job: Be the go-to person for customers and make a real difference in service delivery.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Service Co-ordinator manages service delivery for key account customers within a commercial catering engineering environment, coordinating reactive and planned maintenance while ensuring service level agreements (SLAs) and customer expectations are consistently met.
Key Responsibilities
- Act as the primary point of contact for key account customers.
- Build and maintain strong customer relationships.
- Coordinate reactive and planned maintenance jobs and monitor jobs through to completion.
- Ensure SLA and KPI compliance, escalating urgent issues where required.
- Liaise with engineers, office staff, and suppliers to ensure efficient service delivery.
- Keep customers informed of job progress and resolve service issues promptly.
- Produce service reports, monitor performance, and identify improvement opportunities.
- Ensure accurate documentation, invoicing, costing and compliance.
KPIs
- SLA compliance and response times.
- Job completion and turnaround times.
- Accuracy and timeliness of communication and reporting.
Skills & Experience
Essential
- Strong organisational and multitasking skills.
- Excellent communication and customer service skills.
- Ability to prioritise workloads and work under pressure.
Desirable
- Experience in service coordination, scheduling, or customer service within engineering, facilities management, or commercial catering sectors.
- Knowledge of service management systems and Microsoft Office.
- Understanding of commercial catering equipment or engineers services.
- Understanding of SLAs, KPIs, and service reporting.
- Experience supporting key account or contract customers.
Personal Attributes
- Highly organised and detail-oriented.
- Proactive with strong problem-solving skills.
- Customer-focused and team-oriented.
- Adaptable, resilient, and able to manage competing priorities.
Locations
Service Coordinator in Highland, Inverness employer: MCEDGE LTD
As a Service Coordinator in our dynamic commercial catering engineering environment, you will thrive in a supportive workplace that prioritises employee growth and development. We offer a collaborative culture where your organisational skills and customer service expertise will be valued, alongside competitive benefits and opportunities for career advancement. Join us to make a meaningful impact while enjoying a fulfilling work-life balance in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Highland, Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MCEDGE LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MCEDGE LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Highland, Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MCEDGE LTD:Your cover letter is your chance to shine! Tell us why you want to work at MCEDGE LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MCEDGE LTD!
How to prepare for a job interview at MCEDGE LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
