At a Glance
- Tasks: Coordinate service delivery for key account customers in a dynamic catering engineering environment.
- Company: Join a leading company in commercial catering with a focus on customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Fast-paced environment with opportunities to grow and learn in the engineering sector.
- Why this job: Be the go-to person for customers and make a real difference in service delivery.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Service Co-ordinator manages service delivery for key account customers within a commercial catering engineering environment, coordinating reactive and planned maintenance while ensuring service level agreements (SLAs) and customer expectations are consistently met.
Key Responsibilities
- Act as the primary point of contact for key account customers.
- Build and maintain strong customer relationships.
- Coordinate reactive and planned maintenance jobs and monitor jobs through to completion.
- Ensure SLA and KPI compliance, escalating urgent issues where required.
- Liaise with engineers, office staff, and suppliers to ensure efficient service delivery.
- Keep customers informed of job progress and resolve service issues promptly.
- Produce service reports, monitor performance, and identify improvement opportunities.
- Ensure accurate documentation, invoicing, costing and compliance.
KPIS (Key Performance Indicators)
- SLA compliance and response times.
- Job completion and turnaround times.
- Accuracy and timeliness of communication and reporting.
Skills & Experience
Essential
- Strong organisational and multitasking skills.
- Excellent communication and customer service skills.
- Ability to prioritise workloads and work under pressure.
Desirable
- Experience in service coordination, scheduling, or customer service within engineering, facilities management, or commercial catering sectors.
- Knowledge of service management systems and Microsoft Office.
- Understanding of commercial catering equipment or engineers services.
- Understanding of SLAs, KPIs, and service reporting.
- Experience supporting key account or contract customers.
Personal Attributes
- Highly organised and detail-oriented.
- Proactive with strong problem-solving skills.
- Customer-focused and team-oriented.
- Adaptable, resilient, and able to manage competing priorities.
Service Coordinator in Fort William employer: MCEDGE LTD
As a leading employer in the commercial catering engineering sector, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. Our commitment to excellence is reflected in our comprehensive benefits package and the opportunity for meaningful engagement with key account customers, making this role not just a job, but a rewarding career path in a dynamic environment.
