At a Glance
- Tasks: Coordinate service delivery for key account customers in a dynamic catering engineering environment.
- Company: Join a leading company in commercial catering with a focus on customer satisfaction.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and customer relationships.
- Why this job: Be the go-to person for customers and make a real difference in service delivery.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 32833 - 36910 £ per year.
Job Description
Role Overview The Service Co-ordinator manages service delivery for key account customers within a commercial catering engineering environment, coordinating reactive and planned maintenance while ensuring service level agreements (SLAs) and customer expectations are consistently met.
Key Responsibilities Act as the primary point of contact for key account customers.
Build and maintain strong customer relationships.
Coordinate reactive and planned maintenance jobs and monitor jobs through to completion.
Ensure SLA and KPI compliance, escalating urgent issues where required.
Liaise with engineers, office staff, and suppliers to ensure efficient service delivery.
Keep customers informed of job progress and resolve service issues promptly.
Produce service reports, monitor performance, and identify improvement opportunities.
Ensure accurate documentation, invoicing, costing and compliance.
KPIS ( Key Performance Indicators)SLA compliance and response times.
Job completion and turnaround times.
Accuracy and timeliness of communication and reporting.
Skills & Experience Essential Strong organisational and multitasking skills.
Excellent communication and customer service skills.
Ability to prioritise workloads and work under pressure.
Desirable Experience in service coordination, scheduling, or customer service within engineering, facilities management, or commercial catering sectors.
Knowledge of service management systems and Microsoft Office.
Understanding of commercial catering equipment or engineers services.
Understanding of SLAs, KPIs, and service reporting.
Experience supporting key account or contract customers.
Personal Attributes Highly organised and detail-oriented.
Proactive with strong problem-solving skills.
Customer-focused and team-oriented.
Adaptable, resilient, and able to manage competing priorities.
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Locations
Adult Service Co-ordinator (Full Time) (Permanent) in Fort William, Highland employer: MCEDGE LTD
As a leading employer in the commercial catering engineering sector, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. Our commitment to excellence is reflected in our comprehensive benefits package and the opportunity for meaningful engagement with key account customers, making this role not just a job, but a rewarding career path in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Adult Service Co-ordinator (Full Time) (Permanent) in Fort William, Highland
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MCEDGE LTD. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MCEDGE LTD
Don't be shy about reaching out to MCEDGE LTD directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Adult Service Co-ordinator (Full Time) (Permanent) in Fort William, Highland
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MCEDGE LTD and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MCEDGE LTD
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
