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- Tasks: Lead the Knowledge Hub, creating innovative training for restaurant technology across global markets.
- Company: Join McDonald's, a world-renowned brand with a commitment to community and sustainability.
- Benefits: Remote work, competitive salary, and opportunities for personal and professional growth.
- Why this job: Make a real impact on how millions enjoy their meals while driving innovation in food service.
- Qualifications: Experience in digital training, project management, and a passion for technology.
- Other info: Be part of a diverse team dedicated to making a positive difference in communities.
The predicted salary is between 36000 - 60000 £ per year.
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centred on service, integrity, inclusion, community and family.
Join the dynamic team at the Knowledge Hub, where you will play a crucial role in deploying cutting-edge restaurant technology solutions across multiple markets. As a remote-based operation, the markets rely on the Knowledge Hub for training and upskilling on the latest technology.
As the Knowledge Hub Manager, you will be responsible for developing and delivering effective training materials and collaborating with other departments to stay ahead of the curve with fresh and innovative content. Make a difference in this exciting field and bring new and innovative ideas to life, making a real contribution to accelerating the arches.
Externally, as a part of one of the biggest brands in the world, you will have a global reach and an ability to affect how millions of people across the globe eat, play and socialize. Each of our market teams represents an external customer to the team and you will be responsible for collaborating to understand the market training and support needs.
Hub Development- Building the Knowledge Hub vision to raise awareness across the markets and position as an enabler for their success
- Building the Knowledge Hub’s support capabilities for a model that can deliver to multiple Markets running multiple courses
- Collaborating with key partners across the Market, Product, and IT teams to ensure they act as advocates and drive collaborative initiatives/participation from them
- Proactively explore development opportunities that could support the deployment projects, be it content, process or technology
- Leading Hub course delivery – including Domain Expert engagement, course and content preparation, and facilitation of workshops, webinars, course accreditation, and post-course support
- Creatively collaborating on the creation of collaborative online workshops and on-demand learning with various regional and global product owners
- Ensure content creation metrics (timeliness and quality) are to agreed standards and content meets learning objectives
- Improve existing knowledge dissemination approach through the utilization of existing tools and training standard methodologies
- Drive use of VideoHub and Knowledge Hub Library and reporting of analytics
- Own and execute the Hub Communications Plan
- Support Internal Communication and Market Engagement teams to drive the adoption of courses and Knowledge Hub Activation initiatives
- Sell the business model and business benefits of the Hub Programme
- Own, maintain and develop the Hub equipment so that it can be utilised by the markets and the project teams
- Be the first point of contact for Suppliers, McDonald’s Teams and Markets on matters relating to the Hub
- Work with suppliers and global partners to ensure uploaded courses and content are accessible to learners and assist with monitoring performance
A strong understanding of the changing digital technology landscape and the potential use of technology to enhance educational offering with focus on Education Technology is essential. You should be experienced in digitisation of technology training and delivering blended training programmes, especially for technology-oriented teams.
We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.
Manager, Technical Product Management (Hiring Immediately) in London employer: mcdonaldscorporation
Contact Detail:
mcdonaldscorporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Technical Product Management (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at McDonald's on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Knowledge Hub. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for your interview by diving deep into McDonald's values and recent initiatives. Show us that you’re not just interested in the job, but that you genuinely care about making a positive impact in the community and the planet.
✨Tip Number 3
Practice your presentation skills! As a Knowledge Hub Manager, you'll need to deliver training and workshops. Get comfortable with presenting your ideas clearly and confidently, as this will be key in showcasing your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the McDonald's team.
We think you need these skills to ace Manager, Technical Product Management (Hiring Immediately) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Knowledge Hub Manager. We want to see how you can contribute to our mission of innovation and community impact!
Showcase Your Experience: Don’t hold back on sharing your past experiences, especially those related to training, technology, and collaboration. We love seeing how you've made a difference in previous roles, so let us know about your successes!
Be Authentic: We value authenticity, so be yourself in your application. Share your passion for education technology and how you envision making an impact at McDonald's. We want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at mcdonaldscorporation
✨Know the Brand Inside Out
Before your interview, dive deep into McDonald's values and initiatives. Understand their commitment to community, sustainability, and innovation. This will not only help you align your answers with their mission but also show that you're genuinely interested in being part of their team.
✨Showcase Your Technical Skills
As a Manager in Technical Product Management, you'll need to demonstrate your understanding of digital technology and educational tools. Prepare examples of how you've successfully implemented technology training or led projects in similar environments. Be ready to discuss specific technologies and methodologies you've used.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role. Think of instances where you've worked with cross-functional teams to achieve a common goal. Be prepared to discuss how you handle differing opinions and drive consensus, as this will be crucial in managing the Knowledge Hub effectively.
✨Ask Insightful Questions
At the end of your interview, have a few thoughtful questions ready. Inquire about the future direction of the Knowledge Hub or how they measure the success of their training programmes. This shows your enthusiasm for the role and your desire to contribute meaningfully to the team.