Customer Care in St Helens

Job Overview

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you\’ll be working in our fast moving, high energy environment and we\’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you\’ll work well as part of a team. Effective communication skills such as attentive listening, face‑to‑face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Responsibilities

• Deal with customers and ensure everything runs smoothly in customer areas.
• Make children feel welcome and hand out balloons.
• Organise special events.
• Look after customers\’ specific needs.
• Maintain high standards of cleanliness in the dining area and toilets.
• Create a warm and welcoming atmosphere.
• Establish and maintain positive communication with customers at all times.
• Inform the manager about customer satisfaction.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high‑street and online brands
• Flexible working hours that fit around you and life\’s surprises
• Employee Assistance Programme supporting overall well‑being with counselling, mental health support, life management, medical guidance, and resources
• Travel discounts for staycations or trips abroad
• Financial support: guidance on managing finances and saving for long‑term goals
• Health insurance covering you and your family
• Health and beauty discounts: cosmetics to diet and nutrition
• Discounted gym memberships
• Physical health support: help with healthy lifestyle choices
• Emotional and mental wellbeing support
• Life assurance providing a tax‑free lump sum to your loved ones
• Employee of the month recognition
• Length of service rewards with monetary benefits
• Bonus potential: extra financial rewards for your hard work
• Premium shift pay for overnight hours (midnight to 5am)
• Discounts on groceries, major supermarkets, and online retailers
• Discounts on books, entertainment, PC and video games, magazines, music
• Discounts on fashion, high‑street and online retailers
• Discounts on utilities and homeware stores
• Values heroes recognition and rewards for commitment to values
• Meals at work – choose food from the restaurant menu during break

EEO Statement

McDonald\’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.